Specter Posted February 11, 2013 Share Posted February 11, 2013 First off i would like to say that i am a patient individual and do not usually take someones head off when they screw up, i believe in giving someone a chance to fix their mistake as we all make them. This on the other had in a 3 month on going issue with missing hardware and incompetent customer support when reached by phone. This was my first Corsair product and just may be my last all based on this unresolved ongoing terrible first time experience! A little background story. I purchased my H80i on 12/2/2012, it was a bold move after watching many reviews and pictures and all the fame Corsair receives for it products from many review sites I jumped on this cooler because i did not want another Asetek clone with some companies branding. This was from CoolIT, better block, thicker hoses, SATA connection, and a nice double thick 120 rad. Then there was the $15 off promo code along with $15 MIR which made it almost $70. Where could i go wrong i thought. Big mistake. I received my unit on 12/5/2012 and unboxed my unit right away and to my surprise i am missing the Y cable to power the fans, 4 washers, and the 4 short screws i needed to mount the unit using a single fan which is how i wanted to mount the unit :mad:. Attached image 1 showing what i received after unboxing No problem i contact Newegg for an RMA but i should not have to pay to ship back an incomplete product or a restocking fee because someone did a poor quality check so i went straight to Corsair Tech Support that very same day explaining what was missing from my unit and if they can ship it out to me. This was on 12/5/2012. Within 24 hours i received a generated email asking for my shipping info so they can mail out the missing parts. Fine. I was happy, in less that 15 minutes of receiving the email i replied back with my shipping information and started to read this forum and discovered many users complaining about pump noise, noisy fans, horrible software, etc. I reached out to a friend who also had an H80i and borrowed their Y cable since strangely they were not using it, hooked up my unit on a test bench install Corsair link 2.2 and flashed 1.0.4 firmware and ran into the same issues as users on this forum. My pump was quiet but my fans were loud, when i set the software to "quiet" they let off a high pitch wine. No problem, i went out and brought 2 PWM fans from another company hooked them up to the unit and no more noise, but then the unit could not control the fans properly, it was either "quiet mode" which ran the fans at the lowest 800RPM or any other mode that ran the fans full blast at 1500RPM. I now knew why my friend was not using the Y cable, the software sucked! I connected the fans to my motherboard header with a PWM Y cable and it was way better. A week goes by it is now 12/17/2012, no word from Corsair about my missing items. I had to hunt on this forums for a number to call Corsair. That is ridiculous the number is not on the "contact us" link. So i finally call, and after all the waiting and transferring i am told they will transfer to someone who will assist me. Great, i ask for the extension umber so i can get right to that person if the connection drops, #270. Guess what, im transfered right to voicemail. Im on the phone for more that 10 minutes and i get transfered to voicemail? That is bull and not the way to treat a customer. I call back within a few minutes and get transfered to the same voicemail again. Now im getting upset and start asking for names because someone is not doing their job. Harold, #270 have a name, and i finally got to them on the 3rd try. I am told that i would be issued an RMA and he would update the ticket. Great. Im happy again i can play with my new toy on Christmas :D:. Nope :mad:. Corsair shuts down for the holidays, so now i have to wait till January for my items. It is now 1/16/2013, a month has gone by and i still cannot use my unit as it was intended. I can no longer return the unit to Newegg for a refund and cut my losses either because i already cut out the UPC code and mailed in the MIR, I am stuck dealing with Corsair. I call, again transfered to voicemail, call again, used the extension, right to voicemail. Called back sounding upset and i got back to the same Harold again. I asked whats going on with my parts? I get the most illogical response, "they did not receive the unit." I almost snapped but i maintain my peace, calmly explained according to my case number that was created on the 6th of December these parts were suppose to be mailed out to me, i was not suppose to mail anything back. Fine. Harold comes through, he would ship out the screw kit so at least i can mount it in my case with proper screws, but they do not have any Y cables, I didnt care i just wanted to mount the thing since im running non corsair fans from the motherboard. 2 days later i get a package. Im happy:D:! I open the package and now im beginning to see a pattern of incompetence:roll:. I receive 8 long screws (Item D), 8 washers (Item J), and 8 thumbscrews to secure the block to the CPU (Item K). The only thing right in that package was the washers!! Attached image 2 showing what was mailed to me The very same day i updated my case number, this is on 1/18/2013 and guess what, nothing, nada , zip, zilch from Corsair on my case number. It is not fair to give a customer the run around with a botched product and make them hold the bag. It is bad enough the unit came with non PWM high pitched wine fans, terrible software that made all my Segate HDDs read heads slam every 3 seconds, and bad enough that i am missing hardware and been brushed aside for 3 months now. The only good that came out of this was i received my MIR, and i was fortunate enough that flashing mine to 1.0.4 firmware did not mess up my unit like so many other users units. Now i am joining the forums so someone out there from Corsair can read this and fix this. My case number is 5353335 , please look into this and make it right. I am loosing my patience and when it is lost my next stop will be at the BBB website. Link to comment Share on other sites More sharing options...
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