leomogar Posted February 11, 2013 Share Posted February 11, 2013 Hi, I need some help here with a M90 mouse I recently bought. It was working great until some days ago it just stoped tracking, all buttons are still working, i created a profile for working in Windows (before the troubole) and everything work except the cursor. I have tried reinstalling software, firmware, etc. in the same pc; into another one, but nothing happens. It's frozen in the middle of the screen. Hope anybody can help me. Thanks in advance. Link to comment Share on other sites More sharing options...
Toasted Posted February 11, 2013 Share Posted February 11, 2013 The sensor is probably failed or is faulty. Request an RMA to replace the M90. Link to comment Share on other sites More sharing options...
leomogar Posted February 13, 2013 Author Share Posted February 13, 2013 Thanks Toasted, does any rep has any opinion about this issue or what should I do? As I didn't get any other answer, I have requested an RMA but gotten no answer either. Can anybody guide me through this? Thanks in advance. Link to comment Share on other sites More sharing options...
Toasted Posted February 14, 2013 Share Posted February 14, 2013 Post your case# here. Link to comment Share on other sites More sharing options...
leomogar Posted February 14, 2013 Author Share Posted February 14, 2013 Ok, thanks again, so my case number is 5615517. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 14, 2013 Corsair Employees Share Posted February 14, 2013 I have approved your RMA. Please fill out the rest of your information in the automated email sent to you.l Link to comment Share on other sites More sharing options...
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