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500R front i/o panel


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I built my new computer yesterday based on an Corsair Carbide 500r case bought on Amazon France january 29th.

When I tried the first start, smoke came out of the case and I discovered that the wire coming from the front panel with the molex pin was melted (see picture attached).

I opened a case (#5598331 ) on the support section of the website... no answer yet.

What could have happened ? Is that a default from the wire or did I do something wrong ? Can you ship a front panel to France ?


Thanks in advance for your reply or action


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