Gazanimal Posted February 10, 2013 Share Posted February 10, 2013 I need to replace the plastic mesh insert on the top of my Carbide 500R as the plastic prong has broken mesh that clips into the lid of the case. I've been in touch with Support who said I need to purchase the new part, even though it's broken with no incorrect usage or forcing to break it. Seemingly it's this part; http://www.corsair.com/us/parts/case-parts/carbide-500r-case-top-panel-metallic-grey-and-black-with-mesh-insert.html But that's the whole top of the case & I only need the mesh part. Plus is it shippable to the UK? Not really happy about having to pay $15 + unknown P&P for an item which has broken on a case through no fault of my own. :evil: Gaz Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 11, 2013 Corsair Employees Share Posted February 11, 2013 Please use the link on the left and request an RMA and explain what you need in the problem description and they will take care of you. Link to comment Share on other sites More sharing options...
Gazanimal Posted February 12, 2013 Author Share Posted February 12, 2013 Thanks RAM GUY, I'll give it a shot. Sent in an RMA request highlighting that I only require a replacement mesh insert. Fingers crossed I don't get pointed to the same page :( Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 13, 2013 Corsair Employees Share Posted February 13, 2013 Post the case number and I will see it gets processed ASAP. Link to comment Share on other sites More sharing options...
Gazanimal Posted February 13, 2013 Author Share Posted February 13, 2013 Thanks Ram Guy. Latest case number is #5617383 Old one was #5580546 :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 13, 2013 Corsair Employees Share Posted February 13, 2013 Actually this was sent previously Please order the top panel from the link below: http://www.corsair.com/parts/case-parts/carbide-500r-case-top-panel-metallic-grey-and-black-with-mesh-insert.html Thank you. Link to comment Share on other sites More sharing options...
Gazanimal Posted February 13, 2013 Author Share Posted February 13, 2013 Yes, that was what I linked too in the original post. The mesh insert that pops up is all I require, but that's the plastic top panel with a mesh insert. The mesh insert is the only thing I need, not the plastic top panel on the case. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 13, 2013 Corsair Employees Share Posted February 13, 2013 I am sorry but that is the only way to get that part. ;-) Link to comment Share on other sites More sharing options...
Gazanimal Posted February 13, 2013 Author Share Posted February 13, 2013 Ok, so just to confirm I have to purchase a replacement part? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 14, 2013 Corsair Employees Share Posted February 14, 2013 NP Please let me know if you have any more questions. Link to comment Share on other sites More sharing options...
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