prospect.jp Posted February 5, 2013 Share Posted February 5, 2013 Hi, So I am getting the dreaded whine from this PSU. So far my experience with Corsair has been quite sour, as the H100i I had, had a loose back plate, to which I had to add a set of rubber washers in order to get it snug. Now I am having led issues, as green is the only light I see. I don't have issues with the fans, cause I am using my own fan controller with them. So I have the AX860, which I got over the 860i since its made by Seasonic, has a quieter fan, and was not too interested in the AX860i Link software. However it has a whine. I have requested an RMA number, it is 5590829. Are there any AX860s available that don't have the whine? I am located in Toronto, Ontario Canada. Is there a local Corsair depot, or do I have to wait for shipping from the states? Additionally, is there a way Corsair can send a tested unit, versus me sending mine first, and being stuck with no power for my PC? Thanks, JP Link to comment Share on other sites More sharing options...
prospect.jp Posted February 6, 2013 Author Share Posted February 6, 2013 Corsair support got in touch with me, they suggested I just exchange with my reseller. Are all the Corsair AX860 plagued with this issue, or is it a batch issue? I don't want to sit at the store going through even power supply for the coil whine issue. Link to comment Share on other sites More sharing options...
NOCIVOX Posted February 8, 2013 Share Posted February 8, 2013 I had a AX860 with the same whine. I chose this model instead the "i" one for the same than you, Seasonic design. There are a lot of cases so I think it could be a faulty batch or similar. Made RMA and finally replaced by the AX860i and for muy surprise it works flawless, zero noise, absolutely perfect. I would recommend you to do the same and get the AX860i, request for another same AX860 for replacement may be a bad idea. Regards! Link to comment Share on other sites More sharing options...
prospect.jp Posted February 17, 2013 Author Share Posted February 17, 2013 Got my advance RMA last week on Wednesday, put it in last night, and this one also has a coil whine. I followed the Noisy PSU post and disabled the ErP, and EIST. Played with the toggle for Normal and Hybrid, but no luck. Do I RMA again? I'm running this on a Asus P8Z77i with a 3770K, and Gigabyte GTX 670 OC 2GB. Link to comment Share on other sites More sharing options...
peanutz94 Posted February 17, 2013 Share Posted February 17, 2013 I would give it a week or so if you can hang onand see if it doesn't quiet down. I have seen cases where coil whine goes away after some use. But in the event it doesn't make sure you let them know the replacement needs to be replaced. They may offer you an advanced one and also pick up the shipping both ways. Link to comment Share on other sites More sharing options...
shawnoen Posted February 20, 2013 Share Posted February 20, 2013 Loose windings inside the transformer is the source of the noise. Link to comment Share on other sites More sharing options...
prospect.jp Posted February 20, 2013 Author Share Posted February 20, 2013 Loose windings inside the transformer is the source of the noise. Is this confirmed? Is there anyway you guys can test the unit your sending out to make sure it is not plagued with whine issues? Or can we be bumped to the AX860i if that doesn't whine? I think its ridiculous, to have to keep taking your case apart and trying out replacement PSUs, till you get one that doesn't whine. Link to comment Share on other sites More sharing options...
fastman05 Posted February 21, 2013 Share Posted February 21, 2013 I also have the same problem with my AX860. I have to say i was not expecting to hear anything from the PSU. And ok fair enough i dont when my PC is just sitting there or gaming, But the whine from the PSU when my system is powered of is to my mind just mad. From what i have just read here i dont wanna go down the route of RMA and getting another that does the same, nor do i wanna have to upgrade to the AX860i. Is there a change that after some heavy use the coil whine will go? Link to comment Share on other sites More sharing options...
prospect.jp Posted February 21, 2013 Author Share Posted February 21, 2013 I put my replacement in on Sat night, and have been running it was 24 hours a day since then, not turned it off yet, loaded games, and benchmarked, still whining. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 28, 2013 Corsair Employee Share Posted February 28, 2013 Can you post your case # and let me see what I can do. Link to comment Share on other sites More sharing options...
prospect.jp Posted February 28, 2013 Author Share Posted February 28, 2013 My case number is 1287368, I just sent back my original PSU, as the replacement is also making a whining sound. Link to comment Share on other sites More sharing options...
kfoshaug Posted February 28, 2013 Share Posted February 28, 2013 If you come across a unit that does not whine, let us know. I have a separate thread on this and I have now tried 3 different AX860 and they all make noise. Link to comment Share on other sites More sharing options...
prospect.jp Posted March 8, 2013 Author Share Posted March 8, 2013 RMA Number: 1287368 Item has been in hold at the border, as reported by UPS since Wednesday. I called yesterday, apparently the person handling the shipping of the item wrote it was worth $1, and it weighs 8.8 lbs. I told UPS it was a warranty replacement, as which point they said that was not written on the slip, leading to why it was being held by customs. I'm hoping someone from Corsair will contact UPS and clarify, as they need information to resubmit the paperwork. Link to comment Share on other sites More sharing options...
peanutz94 Posted March 8, 2013 Share Posted March 8, 2013 prospect this is something you really need to call CS and discuss with them. Not only would it be the fastest way to get his handled it is not something that can be addressed here on the forums. Quote: Originally Posted by shawnoen View Post Loose windings inside the transformer is the source of the noise. Is this confirmed? Absolutely not! There are few different things that could cause the whine including the fan controller,coil and so on. In the case of fastman it really would suggest some other issue since he's had three of them. It could be anything from line in voltage to issues with his GPU causing it. There have been plenty of examples where certain GPU's have caused the coil whine. So to say for sure that it's "loose windings" is a stretch when there has been nothing reported or said officially. I'm in no way saying that he hasn't had issues , just that there may be something in his system or wiring that just isn't playing nice with that particular PSU. If there has been then please post a link to this information. Link to comment Share on other sites More sharing options...
prospect.jp Posted March 18, 2013 Author Share Posted March 18, 2013 2 weeks from Corsair's original ship date and I stall haven't received my unit as Customs won't release it due to errors in packaging slip. Link to comment Share on other sites More sharing options...
prospect.jp Posted March 21, 2013 Author Share Posted March 21, 2013 Coming up on three weeks .... Link to comment Share on other sites More sharing options...
GreenToxon Posted March 22, 2013 Share Posted March 22, 2013 That really sucks dude, I bought the AX 860 and it had the same exact problem. Amazon sent me a replacement, same issues. Corsair support wouldn't answer & their RMA system costs me money on a PSU that I just bought brand new. I bought the AX860i, and no problems whatsoever. If I would have known about this issue ( forgot to look up the reviews on Newegg) I would have gone with the digital version. So much for a "premium product" Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 27, 2013 Corsair Employee Share Posted March 27, 2013 prospect - I have passed this along to our customer service and see if there is something that needs to be done to get this resolved. My advice to you is, give our customer service a call and state the issue with them, that way if they need some info from you, they can simply get it over the phone rather than email. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.