Mizpah Posted February 2, 2013 Share Posted February 2, 2013 Hi Folks, I have just submitted this RMA, request, However I suspect that more details may be needed and indeed I have a couple of queries, so here goes. This is a PSU related issue, however by necessity I also mention HDD's and RAM here. Sorry for the length of the post! Overview: It is believed that a PSU issue is (has) damaged multiple (3) HDD's and is a root cause for current system instability. Spec: <removed and added into profile!> Background: The PC has recently become unstable (memory *originally* suspected) after 12 months of heavy use (am both a Gamer & Webdesigner). Instability is in the form of random lockups, unforseen reboots and specific instability in some games Originally an RMA was/is arranged for the memory due to intermittent errors in memtest x86 (RMA 5553291). This has not yet been sent in (I had wanted to try test in a 3rd party system and arrange for an advance replacement) - however the following info now changes things. Details: At the same point in time I needed to add more storage to the system (only the original SSD was in machine to start with, 'work' files are on an external NAS). A new 2 TB HDD was ordered. The First HDD arrives (WD Black, 2TB). Appears dead on install. Try an alternate power and data cable, followed by changing the controller (marvell/intell) controller, no changes, returned under RMA to supplier (with agreement) as a DOA. Second HDD arrives. Same symptoms. Very suspicious of this at this point! I specifically try the known good cables from the working SSD. Nada. Install drive in an older backup system. Nada. Speak to the suppliers tech support - neither of us can believe that we have two DoA's, but can not think of a likely alternate reason. Both drives are returned - and a third drive is sent out. With my agreement the supplier confirms the drive is working prior to shipping. At this point a PSU issue has occurred to me - so the first thing I do is install it in my older system - and its seen by BIOS with no issues. I then install it in my main system - dead drive. I do however notice a (faint) electrical 'crack' when the system is booted first time with the drive in. A second attempt to power up (after checking all cables, everything was seated correctly) does not generate the 'crack'. Drive is confirmed dead on multiple sata and power cables, and both sata interfaces on the board. I move the drive to mu older system - still dead. I believe at this point we have confirmed (by the elimination of all else) that we have a PSU overvolting the HDD ? I should also note, that the supplier has received back HDD's one and two, and has confirmed them both as entirely dead. So... I am still running the system (I rely on it for work), and am now of course concerned by the SSD (I guess it draws a different current or is less susceptible ?), and the possibility of any other components being damaged (past, present or future tense!) ? As already mentioned I am currently suffering from a perceived instability from ram and possibly the gpu vram (directx errors, lockups etc). This was up to this point an extensively tested and very stable system! it now appears likely that the PSU could be the root cause of all of the issues. Other than the addition of HDD's no other hardware, bios, firmware changes (etc) have taken place. Conclusions How do I stand with regards to an advance RMA on the PSU ? In addition I think at this point with the ability to monitor power (and my concern for this happening again and effecting the rest of the system) I would happily pay the difference for the 'i' variant (which now appears to to be the only one according to the website) - Is this something I can resolve with yourselves or with customer services ? Where do I stand with regards to the (third!) damaged HDD ? I clearly wont be able to send back a third HDD to the supplier! :roll: I will now also look to fulfill the existing RMA on the RAM especially if its been overvolted / spiking (this would explain the intermittent nature of the memtest errors). Can I send everything back in one package to make courier costs more palatable and handle both via the advance RMA system ? Finally... Thanks in advance for your help and time - I appreciate that occasionally things go wrong with hardware - at least now I guess I wont have to panic too much as I am dealing with you guys (Corsair) as opposed to many other PC manufactures and there customer service 'efforts'. Regards, Mizpah / Martin Link to comment Share on other sites More sharing options...
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