mycroftxxx Posted February 2, 2013 Share Posted February 2, 2013 mid january I got a new headset back from being RMA'd and already after 2-3 weeks of use I see hairline cracks on both cups in the same spot again. I really do enjoy your headphone, I love the sound I love everything about it and I have been struggling to put a good word in for this headset on the linus tech tips forums but I don't think I can anymore. I can't afford to use this if I have to spend $20 every month because it breaks down all the time. will update with RMA # after I receive one. what are my options, I don't have faith that the next one you send me will last at all. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 2, 2013 Administrators Share Posted February 2, 2013 I've approved your ticket and asked for shipping to be covered both ways. Link to comment Share on other sites More sharing options...
mycroftxxx Posted February 2, 2013 Author Share Posted February 2, 2013 since January my raiding guild has been going through restructuring so I haven't been putting the headset through heavy use and knowing about the cracking issue I've been trying not to stretch these apart too much. I take care of my equipment, I've had my audio technica and akg headphones for 3 years I do wear these at the maximum extended length and lay them flat when not in use. I'm shocked that these broke so quickly especially with me knowing about the issue and using them accordingly Case #5579639 edit I can keep the earcups but what else can I keep? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 4, 2013 Corsair Employees Share Posted February 4, 2013 You can keep everything but the headset and USB dongle. Feel free to keep the cups. Link to comment Share on other sites More sharing options...
mycroftxxx Posted February 6, 2013 Author Share Posted February 6, 2013 Case #5579639 still haven't received any word from the CS dept regarding shipping. please advise Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 6, 2013 Corsair Employees Share Posted February 6, 2013 Give them another day or two as Customer Service is backed up and it takes a few to request the label to sent to your email address. Link to comment Share on other sites More sharing options...
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