SwitchmoD Posted February 2, 2013 Share Posted February 2, 2013 Initially I was very impressed with the support I got, but after I got the replacement part I have been ignored. I admitted to being the one at fault for being a dumb*** and not confirming the correct part I ordered and not realizing it until I took my case apart. Now I get ignored and all I am trying to do is send back an unused part in all the original packaging and I would pay the difference including shipping. Since I was the one who apparently can't read and didn't think it would be right to have you guys pay for shipping for my mistake. Please help me. I am really trying to give you guys a chance, because I love your guys items and I am done being pissed. I just want working front panel usbs. This is just making me not want to buy anything else from Corsair. Thank you for your time. Will Sorry for the long post, had to vent. Link to comment Share on other sites More sharing options...
peanutz94 Posted February 2, 2013 Share Posted February 2, 2013 Switch, what is it exactly that you ordered? You can call CS via the toll free number with your RMa number on Monday and they can get it sorted out in just a few minutes instead of waiting on email responses which do take longer . Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 2, 2013 Administrators Share Posted February 2, 2013 Hi Switch, sorry about the delay. I've identified the issue regarding the delay in response and I'll have it addressed. I've also updated your ticket with new instructions that should get you the correct part. Link to comment Share on other sites More sharing options...
SwitchmoD Posted February 4, 2013 Author Share Posted February 4, 2013 Thank you so much you are awesome. It has gotten straightened out. I knew something had to happen, because when I initially put in a ticket for the front usb's you people responded super fast and knew what the problem was. Keep up the good work and making cool *** items. Link to comment Share on other sites More sharing options...
SwitchmoD Posted February 4, 2013 Author Share Posted February 4, 2013 Switch, what is it exactly that you ordered? You can call CS via the toll free number with your RMa number on Monday and they can get it sorted out in just a few minutes instead of waiting on email responses which do take longer . I have a 500R and ordered the 300R I/O panel instead like a nub. Calling was my next resort, I just randomly came across the forum and figured I would try here. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 4, 2013 Corsair Employees Share Posted February 4, 2013 SwitchmoD, We have this sorted out Right, or are you saying that you got the wrong Part? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 4, 2013 Administrators Share Posted February 4, 2013 He ordered the wrong part, and then later ordered the right part. It's taken care of. Link to comment Share on other sites More sharing options...
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