esteban Posted February 2, 2013 Share Posted February 2, 2013 I got some issues with my headset. When I turn my headset on I can hear myself talking, windows finds it but won't "hear" me. If I use the windows sound recorder it freezes for a while then claims that "An audio recording device can not be found". No one can hear me on either mumble or skype. If I uninstall or install the drivers I sometimes randomly get the microphone working. When this happens I can still hear myself talking in the headset and people can hear me on VoIP programs but I can't hear any sound except me. Spotify won't even start playing songs and claims there's no audio device. Restarting the headset will most of the time make the sound work but loses the mic again. I always get some distorted irritating sound for 20 seconds after a sound has been played. Some programs needs to be muted in windows or the sound is permanent. It's been like this out of the box and I've tried it on an another computer with the same results. How do I fix this? Link to comment Share on other sites More sharing options...
Toasted Posted February 2, 2013 Share Posted February 2, 2013 Check Device Manager and see if there are any errors Is the Headset set to the default playback device? Link to comment Share on other sites More sharing options...
esteban Posted February 2, 2013 Author Share Posted February 2, 2013 No errors in the device manager and yes it's the default playback device. Link to comment Share on other sites More sharing options...
Toasted Posted February 3, 2013 Share Posted February 3, 2013 Try the headset on a different computer and see if the same issues are present. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 4, 2013 Corsair Employee Share Posted February 4, 2013 I would exchange it with your retailer or submit it for a RMA replacement through us Esteban. If you do submit it as a RMA, let me know your case number. Link to comment Share on other sites More sharing options...
esteban Posted February 5, 2013 Author Share Posted February 5, 2013 I did a RMA but I didn't get any case number. Do I get it when they anwser? Link to comment Share on other sites More sharing options...
Toasted Posted February 6, 2013 Share Posted February 6, 2013 The case # is displayed on the screen when you request it. Check your email and junk/spam folder and see if you have a email from Corsair. Link to comment Share on other sites More sharing options...
esteban Posted February 8, 2013 Author Share Posted February 8, 2013 I got the email and here's my case number #5589744 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 8, 2013 Corsair Employee Share Posted February 8, 2013 Thanks Esteban, it looks like it's been approved already. Link to comment Share on other sites More sharing options...
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