mcipekci Posted February 1, 2013 Share Posted February 1, 2013 Dear Sir/Madam, I'm from Turkey and love to use your products. My TX850v2 had 24 pin melted also damaged my motherboard issue happend after using psu and motherboard for 10 months. Lately my PSU started making noise and my thermal values on computer started to increasing. At 16th of January my computer didn't boot at all, when I was trying to boot by pressing power button cpu fan was spinning and then like 2 3 secs it was stopping working. I searched thru web on my macbook and saw the issue can be psu and its 24pin. I unplugged my 24pin and saw 12v pins are melted. I was using molex on my motherboard (Asus Maximus Extreme IV-Z) for supplying extra power to PCI-E slot. I saw that was happening computers with SLI. I also noticed there was burn on my motherboards backside and RMA'd it too. Asus replaced my motherboard but your turkish local provider (DigitalTrend) refused my RMA wish and labeled psu as user usage issue. They told me its out of warranty and now I don't know what to do, I was gonna ask price refund or cheque for buying new higher model was thinking AX1200. Now I'm thinking should I buy again corsair psu or not :/ luckily there was backup psu which came with my case (THERMALTAKE ELEMENT T 700W) but I'm not gonna use it unless I'm not gonna use SLI and still don't know what to do. Can you help me about this issue please? I seriously don't know what to do, I feel like scammed by turkish provider, I bought this product because of features its bringing and trusted name of Corsair. Regards, Mustafa Can IPEKCI Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2013 Corsair Employees Share Posted February 1, 2013 Please use the link on the left and request an RMA and we can replace it directly. Please post the case # and I will see it gets processed ASAP. Link to comment Share on other sites More sharing options...
mcipekci Posted February 1, 2013 Author Share Posted February 1, 2013 Hello Sir, Thanks for reply I opened case by using link on the left case #5576669, I already sent psu to vendor again from local store when they said its out of warranty and made description again since asus accepted my rma. I can give more info if you want like serial number of psu and local vendor rma codes. Thanks again for your support. Greetings from Turkey, Regards, Mustafa Can IPEKCI Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2013 Corsair Employees Share Posted February 1, 2013 I have sent a email to our customer service for you but I would suggest using Skype and call the toll free number listed under contact on the main site and see if they can help you with this. Link to comment Share on other sites More sharing options...
mcipekci Posted February 2, 2013 Author Share Posted February 2, 2013 I see thanks for reply and your support. I'm so sad they classified burnt/melted 12v on 24pin as physical damage and made it out of warranty :(. I hope on 2nd investigation they will help me. Thanks again. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 5, 2013 Corsair Employees Share Posted February 5, 2013 No problem at all Link to comment Share on other sites More sharing options...
mcipekci Posted March 13, 2013 Author Share Posted March 13, 2013 Dear RAMGUY, or who may it concern, I got response for 2nd investigation and turkish provider/distributor for the power supply who got RMA again, classified it as physical damage and refused to RMA it. The 24pin's 12v problem caused me many problems, Intel replaced my processor (i7-2600k) Asus refunded my motherboard (Asus Maximus IV Extreme-Z) but DigitalTrend refusing replace or refund my PSU. It also damaged my rams but G.Skilll refusing my RMA cause it's done by power supply ),(burnt goldfinger pin on one of rams). So that power supply which supposed to never over voltage and should secure my system for any voltage trouble caused lots of troubles to me. I even bought new parts since I'm working on computer so I needed too, so I spent lots of money cause of this psu and only get few of it back from Asus. Please help me about this issue. I can't send my psu to your EU HQ because it will cost me more than PSU's price due to customs law/limits on my country since its exceeding 100$ price. Here is details for my PSU: S/N: R1012SN2881586 Stock Code: CMPSU-850TXV2EU Issue: 12v pin on 24pin melted. Order Date: 23/08/2011 Issue Date: 15/01/2013 (15months) Also I bought H100i recently, and its corsair link pins are not there seems broken when I bought, I dunno if i should rma it since I'm not sure since problems I faced from DigitalTrend, funny thing is their turkish warranty document stated H100i as power supply not cooler :)). I'm using H100i fans from AISuite program of Asus so not big deal for me but you know... Regards, Mustafa Can IPEKCI Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 14, 2013 Corsair Employees Share Posted March 14, 2013 Alright, I will arrange an RMA for you and will work with customer service to provide you some instruction so we can sort this out in a timely manner. I also got your email. I will respond to that shortly. Link to comment Share on other sites More sharing options...
mcipekci Posted March 14, 2013 Author Share Posted March 14, 2013 Alright, I will arrange an RMA for you and will work with customer service to provide you some instruction so we can sort this out in a timely manner. I also got your email. I will respond to that shortly. Dear RAM GUY, Thanks for reply, I sent PSU to DigitalTrend 3rd time, I would be appreciated if you can contact them and if possible (i know it can be annoying) i would like to get refund (because i spent lots of Money and newly married so its hard for me due to also baby coming :) ) since i bought AX1200w for not facing overdraw/overvoltage for my system, and don't know if you can help me for my rams. I can send screenshots of broken rams. Also I bought PSU on 23/08/2011 but finished buying previous parts of system on 01/02/2012 so i kept psu for like almost 4-5 months in box :/ total usage of on it 10months for your system i already have RMA request case number #5734042 made it yesterday Regards Link to comment Share on other sites More sharing options...
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