Speed Posted May 5, 2013 Share Posted May 5, 2013 What CTV said. It is my impression that Corsair is a cut above the rest, at least when it comes to memory. Someone there needs to make some decisions to either correct all of this 3rd party manufacturing and get things into line or just plain abandon the other product lines altogether. Customer confidence and loyalty is on the line, here. It is difficult enough to obtain in the first place. Gathering it up and reversing it, after it has already gone south, is nigh onto impossible. Link to comment Share on other sites More sharing options...
CTV Posted May 5, 2013 Share Posted May 5, 2013 What CTV said. It is my impression that Corsair is a cut above the rest, at least when it comes to memory. Someone there needs to make some decisions to either correct all of this 3rd party manufacturing and get things into line or just plain abandon the other product lines altogether. Customer confidence and loyalty is on the line, here. It is difficult enough to obtain in the first place. Gathering it up and reversing it, after it has already gone south, is nigh onto impossible. Exactly. We won't mind so much if we experience issues if Corsair is at least completely honest and open with us. Keeping quiet or withholding some important information from clients only adds to their frustration and damages a customer's loyalty and perception of Corsair and their products. Out of a total of 6 various Corsair products, I have had recurring issues with 4 of them. I read another chap had like a total of 6 attempts to get a working H100i AIO. I too had issues with 3 older H100s and never actually had one working 100%. Not to mention issues with Vengeance headsets, most people complain about Graphite 600Ts panels not closing opening and closing properly as it catches on the top right corner of the panel close to the latches. I read somewhere (think is was from MNPCTECH) that a different mold was used sometime during manufacturing of 600Ts from face bezels which is causing the one side panel not to fit properly as MNPCTECH received complaints that their aftermarket full acrylic panels also struggles to open and close properly, in spite of being engineered and manufactured to extreme precision and identical contours of an original side panel. My 1st 600T (one of the very first batches of the 600Ts) did not have this issue, but my newer silver 600T has this issue which I suspect is due to a newer mold that was used for the front face bezel. I am sure Corsair must have received a lot of complaints about this yet they still continue to manufacture them with what I would call a flaw. I am in the process of an Express RMA about this issue but I am not so confident that the replacement will resolve my issue. Corsair, what is going on over there, you are losing customers' faith?! Link to comment Share on other sites More sharing options...
combod Posted May 5, 2013 Share Posted May 5, 2013 Possibly Seasonic PSUs are so optimized in terms of performance (efficiency), something else, knowingly or not, had to be sacrificed (acoustics). I’ve seen a thread on this forum where someone paired an AX760 with an older Asus board and it worked fine. Same PSU was making noise with a more recent Asus board. The board make and model do seem to play at least some part in this. However, Asus or no Asus, as long as the current the board is pulling stays within the specifications, the PSU should deliver without any disturbing noise. I can’t imagine Asus boards are doing something crazy, otherwise we’d see issues with all possible configurations involving Asus. So ultimately, given the number of people complaining, it has to be the PSU design. Debacles like this happen to many companies trying to deliver a cutting edge product, so Corsair (Seasonic) shouldn’t be written off as makers of crap. The big question now though, is how Corsair intends to deal with the situation. If it is the design, then replacing one AXX60 with another one is just a waste of time. It’s either money back, or send me something that works, something like an AXX60i. The fan, if it doesn’t behave, you can always replace. Fan replacement will add some cost, but at least finally you have a good PSU. I now have to go back to Amazon and explain all this to them. Standard procedure is to replace the faulty unit by the same model. I think Corsair will have to step in and help with the solution.::pirate:: Link to comment Share on other sites More sharing options...
Speed Posted May 6, 2013 Share Posted May 6, 2013 The board make and model do seem to play at least some part in this. However, Asus or no Asus, as long as the current the board is pulling stays within the specifications, the PSU should deliver without any disturbing noise. I can’t imagine Asus boards are doing something crazy, otherwise we’d see issues with all possible configurations involving Asus. Hoping I'm not jinxing my AX1200i but this P9X79 Deluxe is very happy with it. The fan, if it doesn’t behave, you can always replace. Fan replacement will add some cost, but at least finally you have a good PSU. That, however, usually kills the warranty, because you have to break the cover seal to get the fan out/in. Link to comment Share on other sites More sharing options...
kfoshaug Posted May 6, 2013 Author Share Posted May 6, 2013 ... Another interesting read regarding this topic: http://blog.szynalski.com/2012/11/24/in-search-of-a-quiet-psu/ I agree, very interesting. Partlly based on that, I bought the Be Quiet! Straight Power E9 580W CM. The author had issues with this only when connected to ta Dell monitor. So far this one is a winner for me. Not claiming its totally perfect but the only buzzing I can hear is when I put my ear on the PSU. And also I have not tried it with a dell monitor yet. I am not sure I would worry too much about that, I am suspecting (hoping) its not a general problem with that PSU and Dell ... Link to comment Share on other sites More sharing options...
kfoshaug Posted May 6, 2013 Author Share Posted May 6, 2013 kfoshaug, this would be something you would need to call and talk over with CS. I'm sorry they do not monitor the forums , so they wouldn't see this. Generally they will only replace an item with the identical unit. Just had a pleasant chat with CS and they seemed quite happy to exchange my AX860 with the "i" version. Case is updated and PSU on the way, so I will just wait and see now. I know about the unfortunate choice of fan in the "i" but hey, I am willing to give it a go. Even though I have not been happy with the product, their after-sales support seems splendid (touching wood) ;): Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 8, 2013 Corsair Employees Share Posted May 8, 2013 What was the Case or RMA# and I will be happy to send them a message and make sure that is what you will get Link to comment Share on other sites More sharing options...
kfoshaug Posted May 9, 2013 Author Share Posted May 9, 2013 What was the Case or RMA# and I will be happy to send them a message and make sure that is what you will get Hi! Yesterday I had a confirmation email from corsair that replacement has been shipped. Hoping it was the "i" version that was shipped, even though the email referenced a normal AX : RMA number: 6011844 Corsair Product: CP-9020044-EU Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 9, 2013 Corsair Employees Share Posted May 9, 2013 Just got a confirmation from our customer service and Yes, it is the I version. Link to comment Share on other sites More sharing options...
combod Posted May 9, 2013 Share Posted May 9, 2013 Ramguy, Is there something like a version 2 of the AX760 with necessary improvements implemented planned? I like the specs of AX760 better than those of the “i” version. That’s why I went for the 760 in the first place. Still waiting on a confirmation from Corsair European operations they’re ready to replace with the “i”. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 9, 2013 Corsair Employees Share Posted May 9, 2013 There is a fix in place but till I have something I can order by the only choice I can make is to suggest the i series. Sorry!;): Link to comment Share on other sites More sharing options...
kfoshaug Posted May 9, 2013 Author Share Posted May 9, 2013 The fix is for the AX series in general I assume? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 10, 2013 Corsair Employees Share Posted May 10, 2013 The fix is for the AX series in general I assume? That is correct. Link to comment Share on other sites More sharing options...
kfoshaug Posted May 11, 2013 Author Share Posted May 11, 2013 OK, that sounds very good. I have a second AX860 and I will wait RMA´ing that until the AX series has improved. How will I know when this happens? Link to comment Share on other sites More sharing options...
combod Posted May 11, 2013 Share Posted May 11, 2013 Like kfoshaug, I’m considering holding back the replacement in anticipation of the new AX760 version. Ramguy, can you tell us HOW and WHEN will we know the new version is out? Link to comment Share on other sites More sharing options...
psu79 Posted May 19, 2013 Share Posted May 19, 2013 I'm also holding off. Is it confirmed that a fix is coming soon or do I need to go with a different company? Link to comment Share on other sites More sharing options...
brewster0101 Posted May 19, 2013 Share Posted May 19, 2013 Hoping I'm not jinxing my AX1200i but this P9X79 Deluxe is very happy with it. Made my Flextronics not SeaSonic - think the problem defo lies with SeaSonic. I've had a AX850 and AX750 , both with coil whine, both had powering on issues after about 6 months. The AX750 is in the process of being returned back for refund. Stuck on a replacement idea. Link to comment Share on other sites More sharing options...
vistvan83 Posted May 22, 2013 Share Posted May 22, 2013 That is correct. Any info about ETA of the fix? I'm up to buy a new PSU to get more efficiency, but won't play lottery in regards of this coil whine. :) I'm in no rush, i can wait, but it would be nice to haev an idication when this will happen. Cheers! Link to comment Share on other sites More sharing options...
CTV Posted May 24, 2013 Share Posted May 24, 2013 Any info about ETA of the fix? I'm up to buy a new PSU to get more efficiency, but won't play lottery in regards of this coil whine. :) I'm in no rush, i can wait, but it would be nice to haev an idication when this will happen. Cheers! I feel you man. I have a working 1st gen HX750 and would like to switch to an AX due to being fully modular and would like to buy the sleeved cable kit. I am also in no hurry and don't want to play Russian Roulette to get a problem free unit as the regular AX has issues with coil whine and the AXi has the issue with a squealing fan. Also holding off on a H100i until they sort out the LED issues (which should also include the updated PWM fans as fans too were an issue apart from the pump grind firmware issue). I have learned the hard way to no rush out and buy new cool stuff as they are usually plagued with issues at first - not just Corsair products but other manufacturers/brands as well. Back to the subject at hand. I really do hope that Corsair informs us once these issues has been addressed and how we would most importantly be able to identify the newer revisions so that we don't end up in a game of cat and mouse to find working goods Link to comment Share on other sites More sharing options...
Arallu Posted June 8, 2013 Share Posted June 8, 2013 Any update on a fix to the AX series? I was looking at getting an AX860 from newegg for a new build I'm doing. Thanks! Link to comment Share on other sites More sharing options...
ddkurowski Posted June 13, 2013 Share Posted June 13, 2013 I would like to know this as well. I today had to RMA my AX850 because of the coil whine I'd receive when my GTX 770 was put under any sort of load and I was told that the AX850 is no longer in stock so they are advance shipping me an AX860. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted June 15, 2013 Corsair Employees Share Posted June 15, 2013 This has been addressed for quite some time. But of course, you'd still see reports here and there about coil whine issues but it does not translate that the AX or AXi series are affected - there is just no way to find out until you use the PSU. Please keep in mind that this is a support forum, where pre dominantly of the posts are going to be issues and complaints. There are thousands of users out there that do not have this issue with bout the AX and AXi series. If you are getting a recent batch, chances are, your PSU will not have the coil whine. Link to comment Share on other sites More sharing options...
combod Posted June 17, 2013 Share Posted June 17, 2013 If you are getting a recent batch, chances are, your PSU will not have the coil whine. But then, chances are your PSU will have the coil whine. If it has the coil whine, you’ll have to pay the shipping back to Corsair to get a replacement. Chances are the replacement will have the coil whine. And so you can keep it going until you run out of cash to pay for shipping, or Corsair runs out of replacements. Corsair, I don’t want your PSU. I want my MONEY BACK. Link to comment Share on other sites More sharing options...
Bratinov Posted June 20, 2013 Share Posted June 20, 2013 Well despite all the the reports of coil whine I ordered the AX860 from Amazon, since the ax850 is ridiculously overpriced right now and the ax860i has features I don't need, so the extra cost is not justified. Will post an update when it arrives from the UK, might return it if does whine. Link to comment Share on other sites More sharing options...
zomgtruth Posted June 20, 2013 Share Posted June 20, 2013 AX850 is discontinued FYI,probably why its being sold at a premium. Link to comment Share on other sites More sharing options...
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