RichardH Posted January 29, 2013 Share Posted January 29, 2013 Hey, I sent my PSU out to Corsair a few days ago but I am not able to view the status of the RMA. When I enter the RMA number and password, all I can view is the RMA request which I submitted. When I click on RMA Status, it redirects me to the Tech Support page. My RMA number is #5519695. Thanks, Richard Link to comment Share on other sites More sharing options...
RichardH Posted January 29, 2013 Author Share Posted January 29, 2013 Seriously, 70 views and no replies? Getting sick of Corsair support now, never purchasing another Corsair product! Link to comment Share on other sites More sharing options...
ravenomega Posted January 29, 2013 Share Posted January 29, 2013 Hey, I sent my PSU out to Corsair a few days ago but I am not able to view the status of the RMA. When I enter the RMA number and password, all I can view is the RMA request which I submitted. When I click on RMA Status, it redirects me to the Tech Support page. My RMA number is #5519695. Thanks, Richard It should say something like 'Your RMA has already been processed and/or shipped.' at the bottom if you scroll down. Link to comment Share on other sites More sharing options...
RichardH Posted January 29, 2013 Author Share Posted January 29, 2013 It should say something like 'Your RMA has already been processed and/or shipped.' at the bottom if you scroll down. Thanks for your reply, some how it already said this before I even sent the PSU out to Corsair. Is there no way of checking the status to check if Corsair have actually received the PSU or not? Link to comment Share on other sites More sharing options...
ravenomega Posted January 29, 2013 Share Posted January 29, 2013 Thanks for your reply, some how it already said this before I even sent the PSU out to Corsair. Is there no way of checking the status to check if Corsair have actually received the PSU or not? I just check my tracking number to see if they receive mine but yeah it's really hard to tell otherwise. It would really be nice to know, and I hope I never have to RMA to Corsair again.. Link to comment Share on other sites More sharing options...
RichardH Posted January 29, 2013 Author Share Posted January 29, 2013 I just check my tracking number to see if they receive mine but yeah it's really hard to tell otherwise. It would really be nice to know, and I hope I never have to RMA to Corsair again.. Thanks for your reply, yeah this is just a disgrace. I am sick of the support from Corsair, no reply from Corsair Support to either this thread or messages I have left on the RMA request. Seriously unacceptable and I won't be purchasing another Corsair product as the support I have received so far is an absolute disgrace. Link to comment Share on other sites More sharing options...
ravenomega Posted January 30, 2013 Share Posted January 30, 2013 Thanks for your reply, yeah this is just a disgrace. I am sick of the support from Corsair, no reply from Corsair Support to either this thread or messages I have left on the RMA request. Seriously unacceptable and I won't be purchasing another Corsair product as the support I have received so far is an absolute disgrace. Np. I suggest you just call them though. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 30, 2013 Corsair Employees Share Posted January 30, 2013 You RMA has not been received in our system yet. Do you have POD that you can provide to our customer service? I would suggest calling the toll free number listed under contact on the main site using SKYPE and it will be a free call. Link to comment Share on other sites More sharing options...
RichardH Posted February 3, 2013 Author Share Posted February 3, 2013 You RMA has not been received in our system yet. Do you have POD that you can provide to our customer service? I would suggest calling the toll free number listed under contact on the main site using SKYPE and it will be a free call. Hi Ram Guy, I was just wondering if it has been received yet? Yes I have POD but unfortunately no tracking code as I was told that there is no need since I took out insurance for the parcel. The POD I have is in a receipt form, is this any use? Thanks again, Richard Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 4, 2013 Corsair Employees Share Posted February 4, 2013 Looks like they were received this morning> 2/4/2013 9:50:24 AM TS/Administrator Customer Part(s) have been received by Corsair. Link to comment Share on other sites More sharing options...
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