Spencley Posted January 29, 2013 Share Posted January 29, 2013 I have had my headset a few months now and it has cracked down the side on the bit which allows you to adjust it. I have the headset on the shortest possible setting so it is not been stretched or being put under any pressure. Currently very disappointed with it after the price i paid. I upgraded from a cheaper headset thinking that i would get much more life from this one. Will the headset still be under warranty? Link to comment Share on other sites More sharing options...
katalin_2003 Posted January 29, 2013 Share Posted January 29, 2013 Hello, Spencley, contact Corsair tech support and they will take care of you. Have the headset on hand and visit this page: http://www.corsair.com/us/support/ As a side note, i know you're probably a little down, i'm going thru the same thing myself but don't worry, i own quite a few Corsair products and the V2000 made me contact Corsair support for the first time. They'll make it up for you, they're one of the few that actually care for the customer and that's the thing that makes me stick with them. Link to comment Share on other sites More sharing options...
Spencley Posted January 29, 2013 Author Share Posted January 29, 2013 Thanks for the quick reply! Hopefully they do something to help! absolutely loving the headset and saw the crack and died a little inside D: £107 was definitely a substantial sum of money compared to my previous £15 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 30, 2013 Corsair Employees Share Posted January 30, 2013 Give me your case number and I'll take care of it. Link to comment Share on other sites More sharing options...
Spencley Posted March 5, 2013 Author Share Posted March 5, 2013 This may be to late now, But after getting no response from the Email after telling me to wait for RMA i did not want to cause a fuss and decided i could live with the small crack, however if you check here another problem has arisen. http://forum.corsair.com/v3/showthread.php?p=637966#post637966 Incase you are still able to help here is the case number #5563766 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 5, 2013 Corsair Employees Share Posted March 5, 2013 Spencley, the RMA was approved on 1/30. You should have gotten an email (I've resent it) that tells you how and where to send your headset in to get it replaced. If you have any questions regarding the process, feel free to let me know here or contact our customer service. Link to comment Share on other sites More sharing options...
Spencley Posted March 8, 2013 Author Share Posted March 8, 2013 Thank you very much! How much am i looking at for postage and packaging from the UK to the Netherlands! I am also going to be without Audio or Microphone for the duration of the process, How long can i expect it to take? Link to comment Share on other sites More sharing options...
Spencley Posted March 8, 2013 Author Share Posted March 8, 2013 So i have done some research and have come tot he conclusion that this service is absolutely ridiculous... In order for me to get a replacement for the product i paid £107 for and has failed due to a fault that i cannot prevent, Has also cracked through normal use no strain or lack of care for the product the qoute i have been given twice for delivery to you is the following.. Rates UPS Express 67.35 GBP Declared Value 3.80 GBP Fuel Surcharge 11.11 GBP Shipment Total: 82.26 GBP and the second rate Rates UPS Express 51.20 GBP Declared Value 3.80 GBP Fuel Surcharge 8.52 GBP Shipment Total: 63.52 GBP £20 off almost the cost of a new headset...and in the second case still over half the price. This is insane and cannot be justified... your product failed due to a fault that i cannot prevent.. Why do i then have to fork out so much money for the packaging.. Surely Corsair should cover this charge. in my current circumstances now after being made redundant this RMA is 100% impossible for me to justify. Link to comment Share on other sites More sharing options...
XcaninoX Posted March 8, 2013 Share Posted March 8, 2013 Spencley please contact Corsair support via phone/skype and explain to them that the shipping rates are very expensive and out of your comfortable zone, then they will most certainly generate a pre-paid ticket so you will be able to send it without spending a dime, they will cover all the rates, taxes, everything. I was exactly in the same spot as you, and they were very kind and helpful by simply generating the pre-paid ticket for me, i didn't have to ask twice. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 8, 2013 Corsair Employees Share Posted March 8, 2013 I can't assist with shipping requests unfortunately. Please contact our customer service instead to see if they can help you if the postage is too high. Have you also looked into Royal Mail? We have many people who ship products from the UK to Almere without issues. Link to comment Share on other sites More sharing options...
XcaninoX Posted March 8, 2013 Share Posted March 8, 2013 We have many people who ship products from the UK to Almere without issues. I forgot to point out that i am at Brazil, extremely far from the destination point, i think they will only generate pre-paid tickets if you are very far and/or if the rates of shipment are very close to the retail price. So keep that in mind Spencley. Link to comment Share on other sites More sharing options...
Spencley Posted March 20, 2013 Author Share Posted March 20, 2013 My headset was picked up by UPS last week. I checked back a few days later and it says on the UPS site "Utrecht, Netherlands 03/15/2013 10:57 A.M. Returned to shipper" However since then i have no had anything received back and i am unable to track the location of the product anymore. Could i get the code used to ship it back to me in order to track it? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 20, 2013 Corsair Employees Share Posted March 20, 2013 Contact our customer service Spencley if you would like that information. Link to comment Share on other sites More sharing options...
Spencley Posted March 25, 2013 Author Share Posted March 25, 2013 After what seemed like a bad start to the RMA service with me potentially having to pay for the huge delivery costs it has all gotten much better since. I contacted the customer support team and they payed for delivery from UPS who picked it up from my house. All i had to do was box it the label was provided at the door. After about a week i contacted customer support again as it said on my ticket the headset was shipped back to me on the 15th despite it being around the 21st. They said something about RMA codes no matching or something and assured me they had resolved the issue after speaking to me on the phone and the item would be with me in a couple of days. The weekend past (no delivery on weekends) Monday morning now and it is 9:50... I opened up the UPS package and to my Suprise they have not repaired the headset... Instead they have completely replaced it, a Brand new Vengeance 2000 fully boxed and sealed with new cables and dongles all round! What appeared at first to be a painful process was soon turned around into one of the best customer service encounters i have ever had..Actually it is by far the best.. roughly guessing the prices for me to buy a new headset and pay the delivery charges like they did is over £220.... Will definitely be recommending Corsair to anyone i speak to whether it is for a headset or any other product.. you cannot fault customer service like that! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 25, 2013 Corsair Employees Share Posted March 25, 2013 Thank you for taking the time to post the end result and we are glad to see it worked out but please let us know if you have any questions. Link to comment Share on other sites More sharing options...
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