slinki Posted January 28, 2013 Share Posted January 28, 2013 So as the title suggests. Brand new HX850 right out of the box. Failed the paperclip test. And by failed I mean it powered up and made a click sound and instantaneously turned itself off (fan stopped spinning). Is this normal??? Thanks in advance for any help! Link to comment Share on other sites More sharing options...
Ripshod Posted January 29, 2013 Share Posted January 29, 2013 Did you try it with a fan or two connected to the molex power connectors. The PSU needs some kind of load to start up. Link to comment Share on other sites More sharing options...
slinki Posted January 29, 2013 Author Share Posted January 29, 2013 Hi thanks for the reply. No nothing is connected to the PSU when I was doing the paperclip test. But the Corsair guide doesnt state that anything else should be connected. I also tried it plugged into my motherboard, both the 8 pin and 24 pin were plugged in, and still the same issue. My main problem is that I have a board that wont boot, and I am trying to eliminate the problem. Link to comment Share on other sites More sharing options...
peanutz94 Posted January 30, 2013 Share Posted January 30, 2013 Add a couple of case fans and maybe even an old hard drive if you have one. Like Ripshod stated , the PSU wont start until it senses enough of a load. Link to comment Share on other sites More sharing options...
slinki Posted January 30, 2013 Author Share Posted January 30, 2013 Ok thanks guys. Really appreciate your replies. I will try this and post back. Link to comment Share on other sites More sharing options...
slinki Posted February 5, 2013 Author Share Posted February 5, 2013 Ok guys didnt try fans as I do not have any fans that are handy to plug into the molex connectors. I did however plug in a hard drive. Exact same problem. Surely there is enough 'load' in a hard drive? Thinking I may have to send this PSU back as faulty! Link to comment Share on other sites More sharing options...
slinki Posted February 5, 2013 Author Share Posted February 5, 2013 Just tried plugging in another PSU I loaned from a friend. All I plugged in to the board was the 24 pin and the 8 pin power connectors, and the psu did NOT turn off when I hit the power switch on the board. My old HX850 also doesnt turn off under the same conditions. This new HX850 however, when I plug in the 24 pin and 8 pin, just like the other 2 PSUs, it instantaneously turns off! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 5, 2013 Corsair Employees Share Posted February 5, 2013 Okay so I am not clear on something. are you saying that you get the same behavior on all of the PSU? Or are you saying the system works fine with the other two PSU but not the new PSU? I get the part of it not working with the paper clip test but it seems to turn on when connected to the MB but shuts off right away. So am I understanding it so far? If so that may suggest there is a shot somewhere on the MB and I would make sure the paper clip you use is metallic and not coated; if its not it will not power on the PSU. Link to comment Share on other sites More sharing options...
slinki Posted February 5, 2013 Author Share Posted February 5, 2013 Or are you saying the system works fine with the other two PSU but not the new PSU? Well the system doesn't work 'fine' as it wont boot. But the new PSU turns off right away, wheras the other two remain on. I git the part of it not working with the paper clip test but it seems to turn on when connected to the MB but shuts off right away. So am I understanding it so far? It shuts off right away with the paperclip test AND connected to the MB. Only difference is with the paperclip test it shuts off when I turn the switch on the back of the PSU, and with the MB it turns off when I push the button on the MB. If so that may suggest there is a shot somewhere on the MB and I would make sure the paper clip you use is metallic and not coated; if its not it will not power on the PSU. If its a problem with the motherboard, how do you explain the other 2 PSUs not having this problem? Yes I understand that a coated paperclip will not conduct electricity - I have it stripped back on both ends. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 5, 2013 Corsair Employees Share Posted February 5, 2013 I agree please use the link on the left and request an RMA and lets get it replaced. Or if you just purchased it please see if the reseller will replace it. Link to comment Share on other sites More sharing options...
slinki Posted February 5, 2013 Author Share Posted February 5, 2013 Thanks I will contact the seller. I will keep you updated on my progress. Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 12, 2013 Corsair Employees Share Posted February 12, 2013 No problem. Keep me posted. Link to comment Share on other sites More sharing options...
slinki Posted February 13, 2013 Author Share Posted February 13, 2013 So today I received email notification that the online vendor had received my RMA and will be in touch within 7 days. Will have to wait and see what they say. Link to comment Share on other sites More sharing options...
slinki Posted February 17, 2013 Author Share Posted February 17, 2013 Ok so I have now received an email from the online vendor and they have confirmed that the PSU is indeed FAULTY. So they will now hopefully be sending me a new one. Will keep you all posted! Link to comment Share on other sites More sharing options...
slinki Posted February 23, 2013 Author Share Posted February 23, 2013 Ok everyone, so I have received my brand new Corsair HX850 PSU. I took great care plugging everything in and proceeded to connect both a fan and hard drive to the PSU to give it "load". and tried the paperclip test. I can report this PSU has the EXACT SAME PROBLEM as the previous PSU. Also tried plugging it into the MB to see how that would work. Same problem, just clicks off. Was there a bad batch of these or something? I have to say this is getting very tiring very quickly. Link to comment Share on other sites More sharing options...
slinki Posted February 27, 2013 Author Share Posted February 27, 2013 So I went ahead and ordered the same power supply again, this time from another, very reputable online retailer. Thinking to myself maybe the last retailer had bad stock. I received it today and it also has the identical problem. Just clicks off as soon as its turned on, Doesnt matter how much load or what the circumstances. I will now be out a significant amount RMAing these products. If these products both turn out to be faulty, that will be 3 corsair power supplies in a row that have been faulty with identical problems. If thats the case I can honestly say I will never own another Corsair product as long as I live. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 28, 2013 Corsair Employees Share Posted February 28, 2013 Did you have the PSU mounted to the case when you try to turn it on? Try to place the PSU outside the case and connect both MB and CPU connectors and see if it does the same thing. Link to comment Share on other sites More sharing options...
slinki Posted February 28, 2013 Author Share Posted February 28, 2013 No. The entire system is breadboarded. Have just received RMA authorisation for both PSUs. Will hopefully get these sent back tomorrow. Darn things cost a fortune to post. Link to comment Share on other sites More sharing options...
slinki Posted March 26, 2013 Author Share Posted March 26, 2013 So just wanted to update anyone that is interested. The other power supplies also were confirmed as faulty. That makes FOUR faulty, brand new power supplies. One of the retailers automatically sent me out another new one, which I dont even have the will to open, as Im sure its also DOA. That would make 5. Absolutely shocking quality control somewhere down the line here. If I worked at a management level at Corsair this is something that would definitely give me concern. Anyways, onto another brand for me i'm afraid. Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted March 26, 2013 Corsair Employees Share Posted March 26, 2013 Is this the HX850 that you list in your specs? That PSU has a fanless mode. The fan only clicks on for a second, but then stays off while still sitting at room temperature. You weren't assuming the PSU was dead simply because the fan wasn't spinning, were you? Link to comment Share on other sites More sharing options...
Yellowbeard Posted March 26, 2013 Share Posted March 26, 2013 My main problem is that I have a board that wont boot, and I am trying to eliminate the problem. Does this board work with ANY PSU that you have tried? It's almost statistically impossible to have this many bad PSUs. Link to comment Share on other sites More sharing options...
slinki Posted March 26, 2013 Author Share Posted March 26, 2013 No, I wasn't. Please read through the entire thread. 1. A Corsair member of staff has agreed with my findings. 2. The retailers I RMAd the PSUs to have carried out their own checks and found fault. 3. The original instructions I followed to diagnose the PSU, were from Corsairs own website. I do find it entertaining though that you, and not any representative from Corsair, have questioned or pointed out to me about this fanless mode you speak of. Seems that would be the first thing someone would ask me to check! Link to comment Share on other sites More sharing options...
slinki Posted March 26, 2013 Author Share Posted March 26, 2013 Does this board work with ANY PSU that you have tried? It's almost statistically impossible to have this many bad PSUs. Yes. Sorry Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted March 26, 2013 Corsair Employees Share Posted March 26, 2013 No, I wasn't. Please read through the entire thread. 1. A Corsair member of staff has agreed with my findings. 2. The retailers I RMAd the PSUs to have carried out their own checks and found fault. 3. The original instructions I followed to diagnose the PSU, were from Corsairs own website. I do find it entertaining though that you, and not any representative from Corsair, have questioned or pointed out to me about this fanless mode you speak of. Seems that would be the first thing someone would ask me to check! I did read through the thread and still find it hard to believe and mentioned the fanless mode because nobody else did and figured it was worth bringing up. Like Yellowbeard said, it is statistically impossible to have that many dead PSUs in a row. Even if they're bargain basement PSUs. Link to comment Share on other sites More sharing options...
slinki Posted March 26, 2013 Author Share Posted March 26, 2013 Well jonnyguru I hate to be the one to tell you this. But it would seem that way. Is a bad batch of PSUs a possibility at all? Link to comment Share on other sites More sharing options...
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