whitegraphite Posted January 28, 2013 Share Posted January 28, 2013 Hello, this is my first post, I was wondering if anyone else has had issues with their front 4 USB 2.0 hub ports causing USB power serge warning (when there are NO device's plugged in)? I bought a new Graphite White ed back in Sep from NCIX, I LOVE the case but I've never been able to have the 4 front USB 2.0 ports working because of the power serge warnings...When I unplug both the front USB hub ports from the motherboard, the power serge warnings immediately go away. I only get the warning when I plug the front panel ports in (however, I have NOTHING hooked into the front USB ports themselves). I've tested the mother board, everything checks out perfectly fine, and the fact that (when I unplug the front panel from the board the errors go away) tells me something is shorting out in the front USB panel. I have had this issue since day one with this other wise perfect case, the fan controller works perfect to. I've opened up an RMA on the issue back on the 17th of Jan, however all I keep getting is "updates telling me they will (look into it)" But nothing comes of it. I was told that I wouldn't have to ship the old part back, but it seems that 11 days latter my part still hasn't been shipped to me :confused: Throw me a bone here guys, I need some help. James Link to comment Share on other sites More sharing options...
Toasted Posted January 29, 2013 Share Posted January 29, 2013 Post your case # here. Link to comment Share on other sites More sharing options...
whitegraphite Posted January 30, 2013 Author Share Posted January 30, 2013 Post your case # here. Are you referring to my RMA #, or a serial # on the case itself? Thanks. James Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 30, 2013 Corsair Employees Share Posted January 30, 2013 Please use the link on the left and request an RMA and explain the issue in the problem description and post the case number here we will see it gets processed ASAP. Link to comment Share on other sites More sharing options...
whitegraphite Posted January 31, 2013 Author Share Posted January 31, 2013 Please use the link on the left and request an RMA and explain the issue in the problem description and post the case number here we will see it gets processed ASAP. Thanks RAM GUY, the RMA/case # is 5523075 I have already explained the issues many times in the RMA section but it seems I get vage updates on the issue, and the updates I do get just tell me that its "being looked into". I can provide proof of purchase, I have all the invoices and receipts from NCIX if you guys need verification. Thanks for your help. James Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2013 Corsair Employees Share Posted February 1, 2013 Okay I found your original case number and have sent a message to our customer service, so they should process your request ASAP. Link to comment Share on other sites More sharing options...
whitegraphite Posted February 2, 2013 Author Share Posted February 2, 2013 Okay I found your original case number and have sent a message to our customer service, so they should process your request ASAP. Thank you much RAM GUY, I opened up another RMA request as I wasn't getting any updates on my last RMA request. The new RMA # I just got is 5523075 This has been just some correspondence so far: _________________________________________________________________ Message To » Corsair Technical Support Team Past Message History From Message Context Sent On You Regarding RMA case # 5498811 Hello, regarding my case RMA # 5498811, I show no status updates, I was told by corsair support that- "Hi James, it states on your previous ticket "Please disregard the message that advises you to return your product. You will not be required to return anything." The RMA form's just to get your shipping information so we know where to send the i/o panel. We don't need the old one back." So I'm just wondering if this RMA request is being processed yet? Thanks for your time. James 1/18/2013 10:26:28 PM Technical Support Hi James, i'll forward your request for more info on to spare parts. 1/21/2013 5:09:13 AM You Regarding RMA case # 5498811 Hello, regarding my case RMA # 5498811, I show no status updates, I was told by corsair support that- "Hi James, it states on your previous ticket "Please disregard the message that advises you to return your product. You will not be required to return anything." The RMA form's just to get your shipping information so we know where to send the i/o panel. We don't need the old one back." So I'm just wondering if this RMA request is being processed yet? Thanks for your time. James___________________________Still no updates? Please I need this replacement part, I've gone since Sept with no front USB working. 1/31/2013 10:54:32 PM Technical Support I haven't received a response. I just asked again. Link to comment Share on other sites More sharing options...
whitegraphite Posted February 8, 2013 Author Share Posted February 8, 2013 Thanks a million RAM GUY, I received my replacement USB hub today, that was extremely fast shipping. I will be installing it soon, it's going to be nice having 4 working front USB 2.0 ports again! Thanks again. James Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 9, 2013 Corsair Employees Share Posted February 9, 2013 You're very welcome and have a great weekend! Link to comment Share on other sites More sharing options...
podlbo Posted February 20, 2013 Share Posted February 20, 2013 I have the same problem on my 1,5 year old 600T white... All of 4 usb 2.0 ports stops working - i already report this on RMA, but i fear there will be no solution couse im from Slovenija (European union country). Link to comment Share on other sites More sharing options...
podlbo Posted February 21, 2013 Share Posted February 21, 2013 http://s7.mojalbum.com/7440157_17667929_20519249/computer/corsair-600t-usb-ports.jpg This is how damage part looks like --- i remove it yesterday so i hope there will be any option for replacement. If not i will also like to BUY this article if is option for sending to my country. Im realy happy with case, but USB ports are Crucial for me... Link to comment Share on other sites More sharing options...
Toasted Posted February 21, 2013 Share Posted February 21, 2013 If you had recently submitted your RMA case, wait around 24-48 hours to receive a reply. RMA's are worldwide. Link to comment Share on other sites More sharing options...
podlbo Posted March 18, 2013 Share Posted March 18, 2013 Hello! I submitted RMA case on 2/20/2013 - and i already got response theat Corsair will send me a replacement part. Until now i did not get delivery - so im worry theat is something wrong with sending??? My case NR is #5646263 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 18, 2013 Corsair Employees Share Posted March 18, 2013 Case no. 5646263 have been processed. Link to comment Share on other sites More sharing options...
podlbo Posted March 18, 2013 Share Posted March 18, 2013 Thanks for help :) But i think response is not quite OK - " our customer service will ship the replacement fan controller today." - i primarily need USB 2.0 hub on the picture theat i posted - i hope this will be also in the shippment? Link to comment Share on other sites More sharing options...
Toasted Posted March 19, 2013 Share Posted March 19, 2013 I think there sending you a new front I/O panel. Link to comment Share on other sites More sharing options...
podlbo Posted June 27, 2016 Share Posted June 27, 2016 I have the same problem on my 1,5 year old 600T white... All of 4 usb 2.0 ports stops working - i already report this on RMA, but i fear there will be no solution couse im from Slovenija (European union country). Ok... Bad news on my Corsair 600T stops working POWER ON button... It seems i get NO luck with this case ;) Any option to get new control pannel with power and reset button? Link to comment Share on other sites More sharing options...
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