billiejackfu Posted January 27, 2013 Share Posted January 27, 2013 I guess I just want to vent some frustration here on the forums. I purchased my case online on 01/23/2013 and my case arrived early, scheduled date was 01/29/2013, but instead it showed up today, 01/26/2013. I thoroughly inspected the box and packaging for any holes, dents, misc shipping bruises. There were none. As I began unpacking my Case, I set it upright on my bed and the side fan cover fell off. I thought nothing of it at first, but when I tried to put it back on, it wouldn't click into place. After inspecting the fan cover one of the tabs and the locking pin at the top were broke clean off. Further inspection of the case revealed a plate on the back was bent slightly; the side with the broken fan cover will not lock into place, the whole side panel is tweaked about 1/8th inch, so only the front of the side panel will lock into place. I really don't want to RMA the whole case as I really can't afford the return shipping, I basically need a full side panel with fan cover (left side looking from front). I read and watched so many amazing reviews of this case and was very disappointed that the side panel and fan cover are both defective. Oh, thought I should mention I've already submitted a ticket on the first issue, waiting for a response before I add the whole side panel to the ticket. http://i.imgur.com/X7Tgzo4l.jpg http://i.imgur.com/31DTq5bl.jpg http://i.imgur.com/qxLjVrdl.jpg Link to comment Share on other sites More sharing options...
Toasted Posted January 28, 2013 Share Posted January 28, 2013 Not sure if the screws are there to hold that plate in. Have you tried bending the plate at the back of the case a tiny bit to allow the side panel to fit? Link to comment Share on other sites More sharing options...
billiejackfu Posted January 28, 2013 Author Share Posted January 28, 2013 The side panel is actually bent. Corsair Tech Support is amazing, they gave me a promo code for 100% off and free shipping for the defective parts. Ordered the whole side panel and it is waiting to be shipped. Link to comment Share on other sites More sharing options...
billiejackfu Posted January 30, 2013 Author Share Posted January 30, 2013 Well my HX750 and other parts finally showed up, so I built my new PC, waiting for the side panel to arrive, currently my case is a little noisy after adding to AF120s to the mix. The giant vent in the side where the fan cover is missing might be part of the noise. Hope the side panel that arrives doesn't have any defects. Link to comment Share on other sites More sharing options...
billiejackfu Posted February 1, 2013 Author Share Posted February 1, 2013 Replacement parts have shown up damaged, this is such a fun experience. I blame this one mostly on UPS, but they should have caught it 3 checkpoints ago. Have already contacted Technical Support and they're shipping out Panel #2 *crosses fingers*. http://i.imgur.com/UUqj4Zhl.jpg http://i.imgur.com/DfCPRInl.jpg http://i.imgur.com/wd2tPbUl.jpg http://i.imgur.com/zdi6ksxl.jpg http://i.imgur.com/Bq4kVhZl.jpg Link to comment Share on other sites More sharing options...
billiejackfu Posted February 4, 2013 Author Share Posted February 4, 2013 Parts showed up undamaged this time, however the side panel still will not lock into the case. Really frustrating. http://i.imgur.com/BdixatMl.jpg Link to comment Share on other sites More sharing options...
stratosrally Posted February 4, 2013 Share Posted February 4, 2013 What CPU Cooler are you using? Could there be interference? Do you have any side fans under the cover? (Silly questions, I know - but thought I'd ask anyway...) Link to comment Share on other sites More sharing options...
billiejackfu Posted February 5, 2013 Author Share Posted February 5, 2013 What CPU Cooler are you using? Could there be interference? Do you have any side fans under the cover? (Silly questions, I know - but thought I'd ask anyway...) I'm using stock AMD Heatsink/Fan and no fans on the side panel, this issue has been like this from day one. Just talked to Corsair Technical Support, they said the chassis is bent, so I am doing an Advance RMA, new case will be here Thursday. This has been one wild ride, wish the QA at the factory was better, I don't blame Corsair, stuff happens. Link to comment Share on other sites More sharing options...
stratosrally Posted February 5, 2013 Share Posted February 5, 2013 Ah, bummer. Corsair will do right by you, though... Link to comment Share on other sites More sharing options...
billiejackfu Posted February 8, 2013 Author Share Posted February 8, 2013 Well somehow the package got delayed and won't be here til tomorrow, which means I have to pull all my parts out of the bad case, put them in the new case, then drive to UPS and ship out the bad case in a day. Link to comment Share on other sites More sharing options...
billiejackfu Posted February 10, 2013 Author Share Posted February 10, 2013 New case is here, finally both side panels close and lock, no broken parts. Shipping defective case back on Monday. Link to comment Share on other sites More sharing options...
wytnyt Posted February 10, 2013 Share Posted February 10, 2013 New case is here, finally both side panels close and lock, no broken parts. Shipping defective case back on Monday. good to hear youll like this case as its well thought out and user friendly Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.