Mrdjc Posted January 13, 2013 Share Posted January 13, 2013 This is a replacement for my original TX 650 Which got RMA'ed about 3 months ago. (Please see thread here: http://forum.corsair.com/v3/showthread.php?t=109864 ) I received a new TX 650 V2 which immediately started making weird sounds which I hoped would just vanish and figured it might just be bedding in or something. Now I've been rather busy the last few months and have moved house so have hardly had the chance to use my PC properly. The noise has got worse, to the point that all I can hear is the noise, it is louder than the whole PC combined under full load, I can hear it in the next room when a game is being played. I tried following the sticky ( http://forum.corsair.com/v3/showthread.php?t=85166 ) but it all makes no difference. Please see video clip here: The first few sections are from when I just installed it at the end of September. The last three clips are what it does now under any kind of load. The Voltage outputs in the BIOS are all fine and within 5% tolerance. The weird thing is, when you boot up the PC the fan turns to 100% for a moment before settling down again. Even under full load the fan does not turn any faster. Sadly there is no way of monitoring fan speed on the PSU. Ever tried playing a game such as War-Z trying to listen for footsteps or zombies or gunshots with something so loud in the background squeaking away like a broody hen on a clutch of eggs? It gets rather annoying. Is this fit for RMA? Link to comment Share on other sites More sharing options...
peanutz94 Posted January 14, 2013 Share Posted January 14, 2013 The weird thing is, when you boot up the PC the fan turns to 100% for a moment before settling down again. Even under full load the fan does not turn any faster. This is normal for the new generation of Corsairs PSU . Basically it's the PSU doing a self test of the fan and then will not spin up until needed. Noise on the other hand is subjective and can be perceived differently by different people. So if the noise is so loud that it can be heard over all the rest of your components or just irritating i would suggest calling CS with your previous RMA number and they will take care of it for you. Link to comment Share on other sites More sharing options...
Mrdjc Posted January 14, 2013 Author Share Posted January 14, 2013 This is normal for the new generation of Corsairs PSU . Basically it's the PSU doing a self test of the fan and then will not spin up until needed. That's what I'm trying to say, it doesn't spin up at all even to the point where my PC will hit 70C + with the case closed and will shut down due to thermal protect. It simply does not turn any faster than "idle" speed regardless of load or temperature. Link to comment Share on other sites More sharing options...
Mrdjc Posted January 17, 2013 Author Share Posted January 17, 2013 Dear Mr Ramguy, official verdict? Contact CS with previous RMA number? I've been hunting through the threads and there appear to be quite a few TX650 - HX650 V2 threads sporting issues of a similar nature. Perhaps there was a bad batch of fan controllers or something? I don't know if you keep records of serial numbers which get RMA'ed with faults or not. I've read a few threads on here with people having a similar issue that get new PSU's sent to them only to have exactly the same problem with them also. If I get an Advance RMA (Again) can you guarantee the new one won't have the same issue? (Posting stuff back isn't free..) Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 29, 2013 Corsair Employees Share Posted January 29, 2013 What was your previous RMA# and I will have them contact you? Link to comment Share on other sites More sharing options...
Mrdjc Posted February 21, 2013 Author Share Posted February 21, 2013 Well, A quick update.. This is a bit of a mess! Jan 25th - I Emailed CS stating I wanted to return the unit, and Enquired about setting up Advance RMA once again and asking of it was possible to have a different unit sent out. Jan 29th - 6 PM CS advises they would exchange it at their expense and CS would contact me to make arrangements within 24-48 hours. Jan 29th - 10 PM CS sends me an email stating they have arranged for a new unit to be shipped out in 1-2 working days, but never state where they are sending it as I didn't provide them with an current address. Jan 29th - 12 PM I return an email and advise that they never asked for my current address, and stated I would be out of the country for a week regardless. I also included my current new address. Jan 31st - 6PM I recieve an Email from UPS stating they will attempt pickup at an address I no longer live at - I email CS instantly to advise them I no longer live there and to have them cancel the pick up attempt. Jan 31st - 6:30PM I receive an email stating my email has been forwarded to the appropriate department for review (All my communications went through this one email address, so I don't understand why he couldn't deal with it.) Feb 11th - I receive an email from UPS stating they have failed to pick up the item - I immediately email CS to ask what in earth is going on as nobody has been communicating with me - 11 days had gone by and nobody seemed to have used the information I supplied them with. Feb 12th -12AM I receive an email from CS stating "I apologize for the delay and inconvenience. Your request for the pick up has ben requested; UPS will try three(3) times to collect from you at the address you specified." Feb 12th - 12PM I reply to the email and ask for him to clarify what is happening as I was expecting a new unit first, and then for UPS to collect the defective unit. Feb 12th - 8PM I receive an email from CS which states that the previous unit they sent out was refused for delivery (Wow, what a suprise!!) along with a new UPS tracking number stating that they will send out a new second unit to attempt again. Feb 12th - I pick up the phone and speak to an advisor, he tells me that the only address they have on record is the old one, and they are going to send a second new unit out to the old address again. - I also advise him they want to come and collect the faulty unit at the NEW address and I don't want them to take away the old unit until I have the new unit.He states he has modified the database and deleted the old address and updated it, along with sending out a new unit to the new address, and he will try to delay the pick up of the old unit. Feb 21st - I pick up the phone again after not seeing or hearing anything from UPS or Corsair. I advise the lady on the phone of my situation and she states again the only address they have on record is the old address. I make her aware of who I dealt with 9 days before and she goes off and checks.She then states that UPS attempted delivery three times but nobody was home - I am home 24/7 so this is impossible - she then tells me to contact UPS upon which I reply I don't have a tracking number for it. The pickup request status on the UPS website has stated "A correct company or receiver name is needed for delivery UPS is attempting to obtain this information / Need phone number " for 8 days, and now states "A correct company or receiver name is needed for delivery UPS is attempting to obtain this information / Returned to the sender The package was not collected as arranged "The lady states that the parcel is being sent as we speak and she will email me the tracking number instantly and she will contact UPS on my behalf.4 hours later, still no tracking number. Suspect I will pick up the phone tomorrow again. All I honestly expected was "Off course we can have this unit replaced, can you please give us your current address" Not a sporadic email communication where nobody seems to pay attention and leaves you "hanging" for several days on end, I can appreciate 1-2 working days, but 11 days??? Compared to the previous RMA experiences which were flawless, this organisation seems to have CS employees who either simply aren't on the same page or have had the most unfortunate unplanned mistakes happen one after another. I'm not impressed right now, as this has gone on for far to long in my opinion - I can't imagine what it has cost in UPS fees already. In case you want to follow this up for me Ramguy - 1286539 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 28, 2013 Corsair Employees Share Posted February 28, 2013 I apologize for the confusion. Let me run this with customer service and let them know that this needs to be taken care of. Link to comment Share on other sites More sharing options...
Mrdjc Posted March 4, 2013 Author Share Posted March 4, 2013 Another 20 min on the phone to CS today, I didn't have any communication since the last lady that promised me she would send the new tracking numbers within 10 minutes, 11 days ago (Which never arrived.) I'm not sure who I spoke to today again, It sounded awfully similar to first person I spoke to on the phone. He advised me that UPS kept on reverting to the original address for some reason, and also that they tried to deliver at my new address according to their website, and I rejected the parcel, which is impossible since I have been here 24/7 for the last two weeks. Anyhow, he's scrapped the old RMA number and given me a new one and set it up from scratch again, hopefully it will go fine this time round! Will keep you updated. Link to comment Share on other sites More sharing options...
Mrdjc Posted March 5, 2013 Author Share Posted March 5, 2013 Received a tracking number 20 min ago, which states the new unit will be here by the end of the next day :) Link to comment Share on other sites More sharing options...
Mrdjc Posted March 6, 2013 Author Share Posted March 6, 2013 New one arrived, after 15 min burn in test on furmark no whining or clucking. And the fan actually comes on! :) Bit of capacitor squeel on start up, but it settled down very fast. The other faulty units fan is absolutely spotless, the top of the unit had a nice layer of dust on it, all my components in the pc are usually coated in dust, fans even more so, but the inside of the PSU looks spotless as if the fan has never ever turned! Link to comment Share on other sites More sharing options...
Mrdjc Posted March 16, 2013 Author Share Posted March 16, 2013 Well, 10 days since I emailed tech support to arrange to come and pick up the old unit. No acknowledgement - no reply - no tracking number - no pickup of old unit. Guess I'll have to get on the phone again.. Starting to loose faith in this organisation. Perhaps its time to take a good look at how things are managed within the CS section of the company. As I've mentioned earlier, I've RMA'ed several things to Corsair in the past and it all worked flawlessly, with the whole RMA process completed in under a week. This time round, its been shocking! Link to comment Share on other sites More sharing options...
Mrdjc Posted March 18, 2013 Author Share Posted March 18, 2013 Off the phone again, and it should have been set up now for them to contact me to arrange a pickup. We'll wait and see Link to comment Share on other sites More sharing options...
Mrdjc Posted March 22, 2013 Author Share Posted March 22, 2013 Right, parcel was picked up on 19th. So that's Jan the 25th till 19th March.. A new record perhaps? Link to comment Share on other sites More sharing options...
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