Ripshod Posted January 6, 2013 Share Posted January 6, 2013 Before installing the CorsairLink software or updating firmware it's essential we make sure your device is recognised correctly by Windows When installed correctly these units show in device manager as 2 devices. 'USB Input Device' and 'HID-compliant device'. Both will have the hardware ID 'HID\VID_1B1C&PID_0C04' or 'HID\VID_1B1C&PID_0C04&REV_0200'. Check these are both installed or you won't get anywhere. Brief explanation: 'USB Input Device' is the comms part, providing communications between the cooler and your system. Shows in CorsairLink as 'Corsair Hydro USB'. 'HID-compliant device' is the control part for cooler itself. It's usually this part that fails to install correctly. If the HID device part hasn't installed you'll probably get the warning triangle next to the 'USB input device'. If you get this with no 'unknown device' then Windows is not seeing your cooler correctly. Reboot may fix it, or changing USB ports - try a normal USB cable with MINI B (mobile phone etc) in one of your rear USBs, also try removing all other USB devices (apart from keyboard/mouse) and reboot. Also try booting without the Hydro's USB connected and then plug it in when the system has booted and settled .If these tips don't make any difference then make a post in this topic and we'll try to help you. There's no point installing CorsairLink until this particular issue is resolved. See Note 2 This issue has come up a few times now, even had it myself with my first H100i. This is for Windows 7. I have no experience with Windows 8 so perhaps someone else can pop in and explain that for us. Corsair haven't made it clear so I will. The drivers included with the CorsairLink software are for AXi PSUs (Corsair USB Dongle) only. I'm not blaming anyone or flaming (although Corsair themselves should explain it all) - this is intended to be a guide on how to avoid the driver issues. First, code 10. If you have the '!' warning triangle next to 'Corsair USB Dongle' in device manager then right click it and select 'Uninstall'. Put a tick in the 'Delete the driver software for this device' box and click 'OK'. **See Note 1 Reboot. Go into device manager and find the 'unknown device'. If it's not there then Windows has already installed it with the correct drivers. To confirm this takes a while but is 100% proof the Hydro is installed correctly: 1. Right click the first HID-compliant device and select 'Properties' 2. Select the 'Details' tab 3. Click on the drop down 'Property' box (should already say 'Device description') and select 'Hardware Ids' 4. You're looking for 'HID\VID_1B1C&PID_0C04' or 'HID\VID_1B1C&PID_0C04&REV_0200' 5. Repeat for every HID-compliant device in the list, until you find it. If you can't find it there, confirm there is no 'Corsair' hardware installed (unless you use the USB dongle with your AXi PSU) If it's still not there you have an issue that I'll cover later. Now. How do I get the correct drivers? Windows Update will do it for you, though the option is disabled by default. To enable automatic driver downloads: 1. Go into the control Panel 2. Go 'Hardware and Sound' 3. Go 'Devices and Printers' 4. Right click the device with your computer's name on it (I know, looks nothing like a PC) 5. Select 'Device installation settings' 6. In the pop up window select 'Yes, do this automatically (recommended)' and 'Save Changes' 7. Pop back into Device manager 8. Right click the 'Unknown device' or whatever it's listed as. 9. Select 'Update Driver Software'. 10. Click on 'Search automatically for updated driver software' Windows should now automatically download the drivers and install for you. If it doesn't, run Windows Update. You might have to replug your hydro for this, especially if you have other USB hardware connected. **Note 1 If you have an AXi PSU with the dongle installed this step may remove it from your system. No worries. Reinstall it now. Browse to 'C:\Program Files (x86)\Corsair\CorsairLink 2\Drivers' for 64bit or C:\Program Files\Corsair\CorsairLink 2\Drivers' for 32bit and run 'CorsairUsbDongle.exe'. Reboot. If you then get the '!' warning triangle with code 10 then another USB device is stopping the drivers installing correctly. *note* The latest versions of the software still install this driver but for some reason I don't find the installer in these folders any more, nor anywhere else. May mean a full reinstall to fix. **Note 2 New info (added January 23rd) If you are not already aware motherboards come with several USB Hubs built in. After my investigations I've come to realize a few things. These coolers don't like sharing a hub. Other than going into device manager and checking out every hub the only way to make sure is to just keep shuffling things about til it works 100% (That is: recognised on every single boot and working with the CorsairLink software) Like I said, the included drivers will not work for H100i/H80i coolers. This is a work in progress and will grow as I get more information. That's it for now, more to follow later. I'll be adding to this post. If you have any questions/problems regarding drivers for the Hydros please ask in this topic. Good luck peeps!! Hardware with known issues: USB Logictech k300 Keyboard - Will cause HID drivers to drop out when flashing firmware (known cause of 'Bricked' units) and can stop CorsairLink seeing your cooler. Corsair K90 Keyboard - as above Corsair M90 Mouse - as above **NEW** Corsair Vengeance USB headphones (particularly 1500 but affects all the USB) - as above **NEW** Corsair M95 Mouse (confirmed at higher Report Rates) - as above (turning out to be a lot of Corsair hardware) Mods and Dons please add any hardware here ;) Link to comment Share on other sites More sharing options...
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