mphili7823 Posted January 4, 2013 Share Posted January 4, 2013 I'm going to go out on a limb here and say other people are having this issue but here is the problem I am having. The only way I can get the CorsairLINK software to recognize the H100i pump or fans is to unplug the USB cable from the pump, then plug it back it with the OS running. Once I do that the software recognizes everything, then I can control the fan speed, LED color etc etc. I will say that I did NOT experience this issue when I was briefly running Windows 8, but I opted to regress back to Windows 7, because of some other driver compatibility issues. I have done some searching on the forums and it seems others are mentioning issues with the windows HID device dropping, and corsair looking into the issue but some official word from Corsair would be nice... My specs are below Motherboard = Asus Sabertooth Z77 CPU = i7-3770K H100i FW = 1.0.4 CorsairLINK 2.2 Link to comment Share on other sites More sharing options...
mphili7823 Posted January 6, 2013 Author Share Posted January 6, 2013 So after some experimenting I came up with a work around to my issue. I basically used a micro usb to usb cable taken from a cell phone and plugged that into the H100i, then plugged it directly into one of the USB ports on the back of my motherboard....VIOLA...it now works without me having to unplug/replug the included USB cable that corsair provided..... Personally I think there is something wrong with how the H100i is communicating using the included USB cable that plugs into the USB headers on the motherboard. Also there is NOTHING physically wrong with the cable corsair provided as it worked fine in Windows 8. It wasn't until I switched back to Windows 7 that I started experiencing this issue. It would be nice for someone who works with corsair to be try to explain why using a different USB cable plugged into the back of my motherboard fixed this issue??? Link to comment Share on other sites More sharing options...
Pudfark Posted January 6, 2013 Share Posted January 6, 2013 That's pretty darn smart mphili7823. I'd like to know as well. Link to comment Share on other sites More sharing options...
Huumongous Posted January 6, 2013 Share Posted January 6, 2013 Sweet I just tried with another use cable from the pump to a usb port on my motherboard IO and it works, Corsair link 2.1.1 has detected the H100i BUT I am still unable to update the firmware... Once Sierra Bootloader opens I can't select anything other than Corsair Commander... I've tried selecting the s19 file for the H100i and then see if I could change the device but no dice :( Link to comment Share on other sites More sharing options...
Ripshod Posted January 6, 2013 Share Posted January 6, 2013 @ Huumongous - try the 2.1.7 software to update the firmware @ mphili7823 - Nice one m8. That's in my notebook now and I'll be looking into it a little further. Thank you. Link to comment Share on other sites More sharing options...
Huumongous Posted January 6, 2013 Share Posted January 6, 2013 Alrighty I uninstalled Corsair Link and reinstalled version 2.1.7.... I was able to update the firmware but it took 2 seconds and now the fans are at 100%, motherboard doesn't detect any cpu fan I had to enter the BIOS and tell it to ignore the cpu fan... Now im keeping a close eye on my cpu temps since I don't know if the pump is working or not... The LED is not working either... Link to comment Share on other sites More sharing options...
Huumongous Posted January 6, 2013 Share Posted January 6, 2013 Funny how I opted for watercooling as i want my pc to be as silent as can be... now its a bleeping airplane taking off :P Link to comment Share on other sites More sharing options...
Ripshod Posted January 6, 2013 Share Posted January 6, 2013 Is the pump lit up? Link to comment Share on other sites More sharing options...
Huumongous Posted January 6, 2013 Share Posted January 6, 2013 Nope the pump has no light on it at all... Link to comment Share on other sites More sharing options...
Ripshod Posted January 6, 2013 Share Posted January 6, 2013 Remove power from your system for 10 minutes, then boot. If it doesn't light up try another header, uninstall all corsair software, reboot and install 2.2.0. If that doesn't work it may be RMA time. Link to comment Share on other sites More sharing options...
Huumongous Posted January 7, 2013 Share Posted January 7, 2013 Ok i've tried everything from and off the books. Tried on another pc, another usb header, another cable... I've shut off my pc for over an hour but nothing is making it work... The Pump still has no LED nor do the fans slow down... Link to comment Share on other sites More sharing options...
Ripshod Posted January 7, 2013 Share Posted January 7, 2013 Been working on these issues (no I don't work for corsair). Turns out some USB devices (such as keyboards/mice, gamepads and USB hubs) can prevent windows from installing the drivers correctly. Worth some investigation on your parts. Link to comment Share on other sites More sharing options...
Huumongous Posted January 7, 2013 Share Posted January 7, 2013 I've removed every usb device other than my mouse(which i've used on different usb ports just in case) but I haven't removed the usb3 header nor the 2 Front panel headers, i'll give it a try and keep you posted Link to comment Share on other sites More sharing options...
Huumongous Posted January 7, 2013 Share Posted January 7, 2013 Alrighty I've removed the USb header and the FP usb but no dice. The pump won't lit up, the fans still run at 100%. I'll open an RMA with my reseller as this unit is on 3 days old... Link to comment Share on other sites More sharing options...
wytnyt Posted January 7, 2013 Share Posted January 7, 2013 people need to understand external usb and m/b usb are ultimately married to each other and conflicts are going to occur,ive had lots of usb conflicts that are solved by switching them around.ive even had flash drives hang the system and prevent a boot up. i think its m/b problems and buggy bios Link to comment Share on other sites More sharing options...
Ripshod Posted January 7, 2013 Share Posted January 7, 2013 people need to understand external usb and m/b usb are ultimately married to each other and conflicts are going to occur,ive had lots of usb conflicts that are solved by switching them around.ive even had flash drives hang the system and prevent a boot up. i think its m/b problems and buggy bios You are right of course, but to try as many different ports as possible makes sense. I'm working with another member at the moment to resolve his issues and information has come to me that makes total sense. Some USB devices (esp. HID) can prevent windows from installing the correct drivers for the Hydros. I've written a guide (sort of) here: http://forum.corsair.com/v3/showthread.php?t=113981 Link to comment Share on other sites More sharing options...
mphili7823 Posted January 7, 2013 Author Share Posted January 7, 2013 One final thing I had to do before it started working was to: 1. Uninstall Corsair Link and Corsair Link Driver from Add-Remove 2. Make sure Corsair folder was deleted *c:\Program Files x86\Corsair 3. Delete corsair profiles from c:\users\user\app data\roaming\corsair 4. Shutdown 5. Swap USB cables 5. Power Up 6. Install Corsair Link 2.2 7. Flash Firmware to latest Once I flashed the firmware, EVERYTHING started worked as it should..... Link to comment Share on other sites More sharing options...
mphili7823 Posted January 7, 2013 Author Share Posted January 7, 2013 Everyone remember to uninstall everything corsair and to nuke all profiles and it should work...Also I had to try a couple of different mini USB cables before I found one that worked....This was despite all of them being mini USB cables...so I am not sure if there is a pin difference in the cabling...If everyone likes I can take a pic and post it of the exact cable that ended up working for me.... Link to comment Share on other sites More sharing options...
remotehugger Posted January 7, 2013 Share Posted January 7, 2013 would a "driver sweeper" program be able to un-install all corsair stuff ? Link to comment Share on other sites More sharing options...
Toasted Posted January 8, 2013 Share Posted January 8, 2013 The Hydro Series i coolers use the default Microsoft HID drivers. If you want to uninstall the Corsair dashboard. Uninstall it via Programs and Features, then delete any remaining files. from the install directory and C:\Users\-UserName-\AppData\Roaming - delete the Corsair folder. Link to comment Share on other sites More sharing options...
Huumongous Posted January 11, 2013 Share Posted January 11, 2013 Alrighty so i've recieved my replacement. Installed it, na major hicups other than a screw hole that's a little bit too big(had to use a toothpick for grip). Once in windows I've uninstalled everything related to corsair, reoobter, reinstalled and now the driver will not install... i've tried re-removing it. Windows clean install still no progress but atleast its a lot less noisy than the one with a faulty firmware. Link to comment Share on other sites More sharing options...
JML10166 Posted January 12, 2013 Share Posted January 12, 2013 I am a new H100i owner and I seem to have a very similar problem. I had no trouble installing the device and it seems to be working: fluid is flowing, fans are spinning, my temperatures are under control. At first, the CorsairLink 2 software had at least some notion that the device existed; I was able to set the color to a nice pulsing red. However, I never did see the fan control before the cooler seemed to slip from the software's mind entirely. If I unplug and replug the mini-usb cable while the PC is running, the software will admit that something is there under the Hydro Series, but it still doesn't specifically sense the H100i. I'm pretty sure it never did, even originally. I have un- and re-installed the software and drivers several times, to no avail (all Corsair directories were banished as well.) In the meantime the thing seems ok, albeit my fans are running fairly fast. It sounds like getting the firmware to update is the key to the system working going forward. Looking at this thread, I guess I might have to look into finding a new cable that can help make that happen. I am more than open to other suggestions that may aid, of course. JML Link to comment Share on other sites More sharing options...
Toasted Posted January 12, 2013 Share Posted January 12, 2013 Have you tried manually selecting HID Device in Device management? Right Click the device > Update Driver Software > Browse > Let me pick... > See if you can select HID Compliant Device. If not, Manually browse to here and see if it can install the driver C:\Windows\Inf\input.inf Link to comment Share on other sites More sharing options...
JML10166 Posted January 14, 2013 Share Posted January 14, 2013 The usb section under Device Manager recognizes a device and says its working ok. But the CL2 software still doesn't see the H100i and so I can'y update it's firmware. JML Link to comment Share on other sites More sharing options...
Toasted Posted January 15, 2013 Share Posted January 15, 2013 What version of the dashboard are you using? Link to comment Share on other sites More sharing options...
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