crispy345 Posted December 30, 2012 Share Posted December 30, 2012 Hi! So I went down to my computer room today, and did some upgrades to my 2nd rig, the one with the CX600 in it. The computer had been on the whole night, so I just turned it off, pressed the power button some times, and started changing the standard Intel cooler for a Freezer Pro v.2 :D: When I was finished, I closed the case door, and plugged in the power cord. To my surprise, the computer did not turn on :confused: I pressed the power button some more times, and then noticed a very burnt smell coming from the computer:eek: I quickly disconnected the power cord, and opened the cover. I figured out the smell was coming from the CX600, and started the action of taking it out. I was literally shocked, because of the risk of my parts actually being fried by the PSU :/ I quickly took out the HX520 from my other rig, and put it in. And to my relief, the computer turned on just fine. Now, I've let the CX600 cool down a little bit, and it does still smell burnt. I have not tested it yet to see the voltages, but I am in the need of a PSU quickly. This CX600 rig was used for folding, and I do not have so much time to let my other folding rigs wait. I hope this leads to a quick explanation, as I do not see this as a user error, rather, I see this as a factory fault. The rig this was in, has these specs. i5 2400 GTX560Ti 8GB RAM 1 SSD & 1 HDD Asus MB This rig (before the PSU died) used about 300W from the wall, so I guess it didn't overload the PSU. EDIT: So I guessed I should test the PSU, and hooked up a HDD for load, and jumped the green wire to a ground. Nothing happened, it gave me no signs of life. So I do not really know what cased it to die. Kristoffer Link to comment Share on other sites More sharing options...
peanutz94 Posted December 30, 2012 Share Posted December 30, 2012 Please use the link on the left to request an RMA and then if you need advanced replacement you'll need to call CS and request one that way. But you will need to call that is the only way they can set them up . Mostly for security reasons. Link to comment Share on other sites More sharing options...
crispy345 Posted December 30, 2012 Author Share Posted December 30, 2012 I live in Norway, will this cause me to pay additional charges? I would probably do the most to stay away from these, if there are any. Link to comment Share on other sites More sharing options...
peanutz94 Posted December 31, 2012 Share Posted December 31, 2012 I'm pretty sure you would be instructed to ship your PSu to the Netherlands from there. There are only three RMA hubs around the world. USA, Netherlands , and Taiwan. Other than shipping it to the RMA hub there would be no other charges. Link to comment Share on other sites More sharing options...
crispy345 Posted December 31, 2012 Author Share Posted December 31, 2012 For shipping it to Netherlands, I've heard other are needing to pay up to 60$ which is half what I paid for the unit. I don't know, are there any other possibilities? Like getting to the store to return it? Link to comment Share on other sites More sharing options...
peanutz94 Posted December 31, 2012 Share Posted December 31, 2012 If your re-seller will let you return it, by all means do so. Other than that yo might contact CS and see if there is anything they can do to help you Link to comment Share on other sites More sharing options...
crispy345 Posted December 31, 2012 Author Share Posted December 31, 2012 Ok, I'll see if they can take it back then. If they don't, I'll just call Corsair, and see what they can do. Thanks for the help :biggrin: Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 4, 2013 Corsair Employee Share Posted January 4, 2013 If you do need to call our customer service I would suggest you create the RMA first before you call them as they will need that before they can do any thing. The link in on the left side of the page. Link to comment Share on other sites More sharing options...
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