Ettanbak Posted December 25, 2012 Share Posted December 25, 2012 Hello! I bought the Vengeance 2000 7.1 wireless headset for myself as a Holidayspresent. I was really looking forward at using it, since it's my first wireless headset, however. I ran in to some issues. I feel like I got a faulty Dongle, as it only works when i'm sitting 50cm away from it, and if I turn my head to face away from the dongle it breaks out. I really hope this is just something wrong with my Dongle or i'm really dissapointed at this headset. And when it cuts out the Dongle start blinking slowly as if the connection is lost. When I turn my head towards it the light goes solid again. I might add that i've read the forums trying to locate the same problem, without any success. Here's what i've tried: I fully charged it before the first use. I do use the extension cable for the dongle, and have tried placing it in different spots. I've tried re-pairing the headset and dongle. I've tried different USB ports, and also tried on 3 different computers, same issue there, so it's not my spec. My system spec is in my profile. Please assist and/or atleast tell me if it's something i've done or if I got a faulty Dongle. Regards Fredrik Link to comment Share on other sites More sharing options...
Toasted Posted December 26, 2012 Share Posted December 26, 2012 Yes, its probably a faulty dongle. Contact your seller and ask if they can replace the unit for you as it will be a faster process due to the holiday scheduling. If not, request an RMA to replace the dongle. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2013 Corsair Employees Share Posted January 2, 2013 Give me your case number when you fill out a RMA and I'll get you a replacement dongle. Link to comment Share on other sites More sharing options...
Ettanbak Posted January 4, 2013 Author Share Posted January 4, 2013 My case number is:#5423844 Hopefully it's enough, or not just let me know and I'll issue another RMA or whatever necessery. Thanks in advance. Link to comment Share on other sites More sharing options...
Ettanbak Posted January 13, 2013 Author Share Posted January 13, 2013 Hello. It's been quite a while and no answer, so I just want to ask if there's any progress on the dongle issue? Or if you need me to issue another RMA. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 14, 2013 Corsair Employees Share Posted January 14, 2013 I'll check on it for you. It may have been out of stock. Link to comment Share on other sites More sharing options...
Ettanbak Posted January 14, 2013 Author Share Posted January 14, 2013 I just got a email regarding a RMA giving me the label to return the item. Do I need to send the dongle back or do you send me one anyway? Since i'm currently using it even though it's really bad, but i'm without a headset if so. Just wanted to clearify if I have to send it back or not. appreciate an answer. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 15, 2013 Corsair Employees Share Posted January 15, 2013 You don't need to send anything back. Its just a part of the RMA to get your information to the system. Your dongle was sent out and I'll give you the tracking number in TSX if you didn't get it yet. Link to comment Share on other sites More sharing options...
Ettanbak Posted January 15, 2013 Author Share Posted January 15, 2013 I got the email with the tracking ID now. Thanks alot! I'll post here again when I got it and tried it out if it's jsut that part that's damaged or if it's a major problem with the headphones themselves. Link to comment Share on other sites More sharing options...
Ettanbak Posted January 17, 2013 Author Share Posted January 17, 2013 Hello, just wanted to update with that I just aquired the replacement dongle!And it works perfectly now, thanks alot for the assistance.Best customer service i've ever experienced, so again, thanks alot. Regards Link to comment Share on other sites More sharing options...
xplcs Posted March 7, 2013 Share Posted March 7, 2013 i have the exact same problem as this guy so i imagine i require the same solution, ran through all the same diagnosis as he did still not working. just my luck Link to comment Share on other sites More sharing options...
pewTJ Posted March 7, 2013 Share Posted March 7, 2013 well, sounds like a not so uncommon problem. i am also having a hard time with connection loss on my vengeance 2000, can#t even turn my head about 90°. can't walk more then two steps away from the desk and the connection starts to break up. i even tried to shut off my wlan router and anything completely. guess i'll file a rma, too then?.. :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 7, 2013 Corsair Employees Share Posted March 7, 2013 Yes XP and Pew, please submit a RMA and Ill get you both a replacement dongle. Its not a common issue but it happens :):. Let me know your case numbers so I can process it for you. Link to comment Share on other sites More sharing options...
pewTJ Posted March 7, 2013 Share Posted March 7, 2013 wow, cool, fast response! i like! :) my case number is: 5709667 thanks! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 8, 2013 Corsair Employees Share Posted March 8, 2013 Looks like one of our techs sent you a message already. If what he proposes isn't an option, let me know and I'll proceed with the dongle replacement. Link to comment Share on other sites More sharing options...
pewTJ Posted March 10, 2013 Share Posted March 10, 2013 Yeah, it's kinda not an ideal deal .. He suggested i should return it to the (online) dealer, which, out of experience, can take up to two weeks or more .. >_< and that time i would be without sound. :) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 11, 2013 Corsair Employees Share Posted March 11, 2013 Not a problem, I sent you a message. Link to comment Share on other sites More sharing options...
pewTJ Posted March 13, 2013 Share Posted March 13, 2013 Thanks! Aaand .. since you are that helpfull! Would you mind looking over #5710241 for me? And maybe give it a little push in the right direction, please? ;) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 14, 2013 Corsair Employees Share Posted March 14, 2013 I don't see a problem with your RMA. Did you have a specific question about it? Link to comment Share on other sites More sharing options...
pewTJ Posted March 26, 2013 Share Posted March 26, 2013 aaahm thx, nope all good, all done with that. but i didn't get any new USB dongle so far. would you mind checking on that for me? case number: 5709667 thanks! towje Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 26, 2013 Corsair Employees Share Posted March 26, 2013 Your dongle has been booked and processed. Sorry for the delay. Link to comment Share on other sites More sharing options...
pewTJ Posted March 26, 2013 Share Posted March 26, 2013 not a problem! and thank you! :D Link to comment Share on other sites More sharing options...
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