mergerx Posted December 6, 2012 Share Posted December 6, 2012 Hi, i believe the noise is from the pump hard to describe it, but i've attached a audio file below although it doesn't record it very clearly. I heard that you have to let it break in but its been 2 days now and its not getting any better. http://vocaroo.com/i/s0HBwYBIRJmq Batch number: 1147903 If i have to rma, i'm also wondering how the cross ship works. I also don't have proof of purchase so wondering if that's okay? My first experience with corsairs rma department hopefully goes well. Thank you. Link to comment Share on other sites More sharing options...
Toasted Posted December 6, 2012 Share Posted December 6, 2012 Request an RMA to replace the H100. Then contact RAM GUY using this form\ http://forum.corsair.com/v3/showpost.php?p=604518&postcount=254 Link to comment Share on other sites More sharing options...
mergerx Posted December 6, 2012 Author Share Posted December 6, 2012 done, thank you. Link to comment Share on other sites More sharing options...
mergerx Posted December 7, 2012 Author Share Posted December 7, 2012 hmm, how long does it usually take for ram guy to message back or for this to get resolved? I'm unable to use my computer atm because of this. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 7, 2012 Corsair Employees Share Posted December 7, 2012 Your first post was at 1:00 AM our time I am sorry but we are not open 24 hours we have to sleep sometime. Please post your case number and I will see it gets processed ASAP. Link to comment Share on other sites More sharing options...
mergerx Posted December 8, 2012 Author Share Posted December 8, 2012 i believe case # is 5356550 thank you and im sorry Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 10, 2012 Corsair Employees Share Posted December 10, 2012 Looks like it got sorted out. Let me know if are still having issues. Link to comment Share on other sites More sharing options...
mergerx Posted December 11, 2012 Author Share Posted December 11, 2012 Hi ramguy, i did think it was sorted out but the pump still makes noises in the upright position but silent when the case is laying down. Should i keep waiting and hope itll sort itself out or go ahead with the rma? Link to comment Share on other sites More sharing options...
Toasted Posted December 12, 2012 Share Posted December 12, 2012 Unmount the radiator and hold it with the tubing at the bottom. See if the noise goes away when you do it. Link to comment Share on other sites More sharing options...
mergerx Posted December 12, 2012 Author Share Posted December 12, 2012 Id rather not unmount the radiator unless its to rma the cooler. I want the unit to be working properly in the upright position like it was meant to be. It's kind of weird i'm having this issue because i don't see many others with the same batch number which must mean that this is a new batch right? Link to comment Share on other sites More sharing options...
Toasted Posted December 13, 2012 Share Posted December 13, 2012 If the pump is silent when the case is laying down, it may be possibility that there is air in the pump which cannot move to the radiator. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 13, 2012 Corsair Employees Share Posted December 13, 2012 How long did you have the case laying down? an hour or so would be ideal. If the noise does not go away, then please proceed with the RMA process. Link to comment Share on other sites More sharing options...
mergerx Posted January 8, 2013 Author Share Posted January 8, 2013 I requested an advance RMA and the parcel came today and they asked me to pay brokerage and other fees which totaled up to 24.xx???????????? When i requested the advance rma, you placed a temp charge which was ok but I'm not paying that, so i told them to take it back to you guys Why would i have to pay fees at the door and shipping back to you when the product was faulty? It wasn't my fault that it made any noise and this is ridiculous, i'm not made of money. I was okay with paying shipping fees, even though i shouldn't be paying that because the product was faulty but there is no way in hell i'm paying additional fees. I always recommend corsair products because they're top notch but customer service is lacking really bad. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 14, 2013 Corsair Employees Share Posted January 14, 2013 Did you bring this up when you talked to our Customer service? AFAIK, shipping fees are normally covered if you are within the 30 days from the date purchased, but then again, only our customer service can determine if free shipping fees needs to be applied or not. Link to comment Share on other sites More sharing options...
mergerx Posted January 15, 2013 Author Share Posted January 15, 2013 it was a gift, was within 30 days. However, i did talk to customer service and they told me that they'll redirect the package back to me and negate the brokerage fees this time. I don't mind paying the shipping fees just to avoid the hassle. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 18, 2013 Corsair Employees Share Posted January 18, 2013 Sounds good. Glad to hear that you've got it sorted out. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.