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Case #5314349


Sess1on

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  • Corsair Employees

No that is not what I am telling you. You can request multiple items that is not a problem, but if they only have stock on one Item they ship the items separately. I have already asked customer service to look into this but if you still have questions or concerns you will need to speak with them directly.

I would suggest calling them by phone and the number is listed under contact on the main site

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Thanks for your help! The other half randomly came today. You're probably right about shipping separately if one isn't available it's just very odd there was zero notifications on what was happening. A simple update of "we're shipping two packages" in the RMA would have been very helpful.

 

Either way I'm very satisfied with Corsair's support, thanks again!

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  • Corsair Employees
There is and has been a bug in the tracking system that we have not been able to over come that can cause this type of issue. However, we will be moving to a new system this month that should improve the tracking system and help prevent this in the future. Sorry about that!
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