infostradadcf Posted December 1, 2012 Share Posted December 1, 2012 Hi, the day 28/11 u.s., I called RMA (case No. 5319767), because the fan controller, place the front of the Corsair Graphite 600T white, (CC600TWM-WHT) purchased the 9/12/2011, didn't work well, in some cases even shutting down the fans with its LEDs; Until he felt a burning smell, and the controller stopped working. Please want to send a new controller, which will be installed from my trusted technician. Here on the forum I read that send a new controller, without having sent the dead one?. Please confirm if this is truth. Thank you. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 1, 2012 Administrators Share Posted December 1, 2012 Your case was approved two days ago. As the case stated, you do not send anything into us. As soon as we get the part in stock (Ram Guy said appx 1 week in the thread this post was split off of), we will send it out to you at no charge. Link to comment Share on other sites More sharing options...
infostradadcf Posted December 3, 2012 Author Share Posted December 3, 2012 Thank you. Link to comment Share on other sites More sharing options...
infostradadcf Posted December 20, 2012 Author Share Posted December 20, 2012 Your case was approved two days ago. As the case stated, you do not send anything into us. As soon as we get the part in stock (Ram Guy said appx 1 week in the thread this post was split off of), we will send it out to you at no charge. ---------------------------------- Good morning, I wanted to know if there are any problems to send the replacement part, because until now I haven't received anything. Thanks Happy Holidays. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2012 Corsair Employees Share Posted December 21, 2012 I would suggest calling our customer service by phone and ask for case parts and see when the part will ship out. You can call the toll free number listed under contact on the main site using Skype for free Link to comment Share on other sites More sharing options...
infostradadcf Posted January 29, 2013 Author Share Posted January 29, 2013 Health at all, I wanted to inform you that the other week I received a new fan controller. Today mounted on homes Corsair Graphite 600T white, now everything works perfectly. Thanks Corsair. (Although it took more than 45 days for delivery) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2013 Corsair Employees Share Posted February 1, 2013 I am sorry for the delay but glad you got it working. Link to comment Share on other sites More sharing options...
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