New firmware replaces grinding with a more irratible high pitch noise.

[Raarup]

Hey guys.

 

I got the same issue as everyone and I didnt want to settle with the "connect fans to motherboard" solution.

 

So I changed the fans on the H100i rad, to some 120mm Noctua fans that I got, max speed of 1500 rpm, also very silent stuff.

 

This completely removed the high pintch noise that was comming from the unite. I also have it hocked up to the pump, so I can manage the fans just fine in CorsairLINK without any issues, cooling is fine, my i5-2500k idles at around 28-30c, load temps are fine as well, I set the fans to 800rpm through CorsairLINK and dont have issues at all with temps underload.

 

I cant see how a firmware should change this, when the issue is fans themself, at least it was/is for me - but I would recommend people to change the fans if you dont want to settle with the "connect to mb" solution.

 

I know that Corsair advices people to use thier own fans because its build around this, but when you are able to manage the rpm yourself through CorsairLINK, I dont really see what the issue should be, nothing can be ruined when you are in control yourself.

 

Anyways, my input guys - hope it helps, when Corsair comes around with a fix you can just change the fans back if you want it.

 

/Raarup.

[salmonsushi]

Hey guys.

 

I got the same issue as everyone and I didnt want to settle with the "connect fans to motherboard" solution.

 

So I changed the fans on the H100i rad, to some 120mm Noctua fans that I got, max speed of 1500 rpm, also very silent stuff.

 

This completely removed the high pintch noise that was comming from the unite. I also have it hocked up to the pump, so I can manage the fans just fine in CorsairLINK without any issues, cooling is fine, my i5-2500k idles at around 28-30c, load temps are fine as well, I set the fans to 800rpm through CorsairLINK and dont have issues at all with temps underload.

 

I cant see how a firmware should change this, when the issue is fans themself, at least it was/is for me - but I would recommend people to change the fans if you dont want to settle with the "connect to mb" solution.

 

I know that Corsair advices people to use thier own fans because its build around this, but when you are able to manage the rpm yourself through CorsairLINK, I dont really see what the issue should be, nothing can be ruined when you are in control yourself.

 

Anyways, my input guys - hope it helps, when Corsair comes around with a fix you can just change the fans back if you want it.

 

/Raarup.

 

 

At least you have the option to use motherboard to control fans. I dono what kind of monsterous fans they are, but apparent, Asus Maximus V Formula motherboard thinks they are some garbage fans that cannot be speed controlled:

"This fan's speed cannot be controlled."

 

 

All my other case fan can be speed controlled and I can map individuality curves for them. WHY NOT FOR THIS TROUBLESOME VERSION OF SP120?

 

basically if i connect to the motherboard they are all running on full......as you can imagine how loud they are.....

[MacNB]

I cant see how a firmware should change this, when the issue is fans themself, at least it was/is for me - but I would recommend people to change the fans if you dont want to settle with the "connect to mb" solution./Raarup.

Well, if the issue is to do with the fans, then I would expect Corsair to replace the fans - having paid over £100, I am not about to go out spend another£30-£40 on a pair of new fans because of the faulty fans.

 

If you go and buy a new car and all four wheels are faulty, you would not say "ah well never mind..I will just go and buys some new wheels...". No you would not. You would ask the car maker to supply new wheels fit for the purpose.

[tel911]

I think this issue has taken too long for Corsair experts to provide a solution via firmware upgrade isn't it about time for corsair to put their hands up and admit the fans are at fault and rma or offer replacement fans for everybody affected or is this a "head in the sand" job and hope the fuss dies down?

[Raarup]

Thats odd, normally when you connect them you got the option to put it all on quiet mode, which is 60% of the max rpm in most cases. I can control mine just fine when I connect them, but I still think that 60% is far too much noise wise, but thats just me.

 

 

Well, if the issue is to do with the fans, then I would expect Corsair to replace the fans - having paid over £100, I am not about to go out spend another£30-£40 on a pair of new fans because of the faulty fans.

 

If you go and buy a new car and all four wheels are faulty, you would not say "ah well never mind..I will just go and buys some new wheels...". No you would not. You would ask the car maker to supply new wheels fit for the purpose.

 

Well, I never ment to offend anyone - I do feel the same way and I dont think its "ok" that its been going on for such a long time.

 

I merely pointed out a option too fix it, should you have some other fans around or if you were willing to pay for a more quiet performance.

[salmonsushi]

Well, if the issue is to do with the fans, then I would expect Corsair to replace the fans - having paid over £100, I am not about to go out spend another£30-£40 on a pair of new fans because of the faulty fans.

 

If you go and buy a new car and all four wheels are faulty, you would not say "ah well never mind..I will just go and buys some new wheels...". No you would not. You would ask the car maker to supply new wheels fit for the purpose.

 

But if it is a hardware issue, and if involve redesign work, we may not get the fans until second quater next year. Unless corsair shove us some standard SP120, which is also report to have the same problem?

[MacNB]

Well, I never ment to offend anyone - I do feel the same way and I dont think its "ok" that its been going on for such a long time.

Hey no offence taken :biggrin:

I was just making the point that Corsair owns the problem and I am sure they will do the right and honourable thing to look after the customers.

And if that means replacing the fans or replacing the whole unit..so be it.

 

But you are right it is taking a long time to get to the root cause of the problem (if we ever find out) and then get a fix.

 

I am currently saving my ears by plugging the fans into the motherboard and setting the speed via the bios - at 1500 rpm they are bearable. They register around 75 dB measured from 2 cm distance. and 47 dB measured from 50 cm away.

[ersot]

Well there goes that; thought it would be interesting to see the numbers.

 

Nothing like developing a semi permanent hearing disorder (now nearly permanent) when using the computer.

[wytnyt]

whats the purpose of this social group?

[salmonsushi]

Yo Guys, Can you please solve this interesting riddle?

 

1. Corsair told us to use motherboard fans headers

2. motherboard CPU headers have 4 pins, 4th pin is for PWM. if it is connected to 3 pins fan (i.e. the one with H100i) it cannot be speed controlled

3. If I don't connect fans to CPU fan header, I cannot boot up.

 

So the riddle is, should I connect the H100i fans to the CPU headers and enjoy 100% full speed wind noise, or connect them to the water cooler and enjoy the high pitch bitchy noise?

 

I find it quite amusing how people call it a temporary "solution"....

[Raarup]

Yo Guys, Can you please solve this interesting riddle?

 

1. Corsair told us to use motherboard fans headers

2. motherboard CPU headers have 4 pins, 4th pin is for PWM. if it is connected to 3 pins fan (i.e. the one with H100i) it cannot be speed controlled

3. If I don't connect fans to CPU fan header, I cannot boot up.

 

So the riddle is, should I connect the H100i fans to the CPU headers and enjoy 100% full speed wind noise, or connect them to the water cooler and enjoy the high pitch bitchy noise?

 

I find it quite amusing how people call it a temporary "solution"....

 

What kind of MB do you have, because when I used the MB solution, I didnt use the CPU fan connector at all, I just used whatever Fan connector that was around, the Rad blocks my cpu fan connector, so I have to connect that before I put in the rad in the top of my case.

 

Anyway, there should be a option to control the fans, the chasi fan connectors, when set to silent or quiet, runs at 60% of max speed - which is .. ok I guess, for me, the fans on the H100i were too loud at that speed, but thats just me, Im a silent freak, also why I replaced them with a set of Noctua fan - which I would have done anyway, regardless of this pitch noise problem that is accuring.

 

if anyone is wondering, I got a cooler master storm tropper case, which is a fairly open case in regards to sound from the system, since it has some grid on both sides and a pretty open front, only covered by grid as well really - so sound travels very easy through the case, with these fans in it I cant hear anything, set them to 800rpm and they are dead silent, they are able to run at around 1500 or so, even there, its not near the noise that the standard fans make at the same rpm.

 

However, it seems that some of the newer MBs got some issues with controlling the fans for some odd reason, never seen it myself thou and I just built a new computer for a friend with top notch gear in it, he had a h100i as well, we just connected it to the board and it ran at 60% since the overall profile was set to quiet / silent, he isnt as anal about sound as I am, so he didnt care to replace them.

[Wired]

I recently started a Social Group here on the forum; if any of you happen to be a disgruntled owner of an H100i and/or H80i owner (past-owner) and you are interested in joining feel free to join--the groups name is <GROUP REMOVED>

I'm heading this one off at the pass. Group creation has been disabled. Feel free to create a thread with your concerns (and if you do, please be concise and detailed).

[ersot]

Eh, no problem then--thought it would be interesting to see the numbers.

 

Nothing like developing a semi permanent hearing disorder (now nearly permanent) when using the computer.

[RAM GUY]

Esort what was your RMA# and I will have our customer service contact you?

[crono]

Any news on a new firmware update for the high pitch noise? I just got my H100i yesterday and the temps are great but this noise is driving me insane. I tried plugging the fans into my motherboard but the lowest you can set the is 60% on my motherboard.

[RAM GUY]

We are working on it now but it will likely be after the first of the year and I am not sure if it will be a firmware or some other solution.

[FiveInline]

So it may not be a firmware solution after all?

 

If i have to send in a third unit, im going for NZXT Kraken, thats for sure.

[RAM GUY]

No it will not be the unit, the unit is fine it will either be a new firmware or we will send a new set of fans looks to be the solution right now but it is not final yet so please wait a little longer.

[crono]

Thanks for the update ram guy. Do you know if the SP120 performance and quite edition fans make this noise too?

[RAM GUY]

Yes and virtually any 3 Pin TAC fan may display the issue, but most 4-Pin PWM Fans will work fine.

[fmw]

I had the high pitched noise, so followed your suggestion of connecting the fans directly onto the motherboard. Now I can't control my RPM anymore (using ASUS P9X79 Deluxe motherboard, which only has 4-pin connections for fans).

 

Do you have any suggestions as to what replacement fans I could buy to fix this helicopter-like sound of running at (near) maximum RPM? In an ideal world I would expect you to either replace (part of) the unit immediately or release a firmware solution, but after reading this topic I realized that it is going to take a while. As a European customer I'm afraid that any hardware replacement is going to take even longer. Particularly if you take into account that the vendor I bought the unit from has a horrible support process.

 

I read comments from customers that report success with Noctua 120mm fans, as well as a Corsair representative suggesting that this is not a good idea. I'm in a room with this computer for a large part of my day, so I value my comfort level. If you're not going to fix this within the next day or two, at least let me know which replacement fan I can buy (regardless of marketing policies about not mentioning competitors, I think we are beyond that). I really don't want to wait for replacement fans to arrive.

 

To the representatives from Corsair in this topic: I'm glad you are doing your job and don't blame you personally for this situation.

[ersot]

Esort what was your RMA# and I will have our customer service contact you?

 

You know, I would love to; however, I am getting a strong feeling that, even if I do--the RMA wouldn't be able to resolve it... just not yet anyway. And worse case scenario that I happen to get one of the many even worse faulty units, well... I don't think I'd be able to handle that :[pouts:

 

Thanks for the reply and thoughts though, RAM GUY--it's the little thing in the life that counts.

 

Anyways, take it easy and have a merry xmas; hopefully old saint nick and his elves will be able assist you guys in time for the holidays--you never know :cool:

[RAM GUY]

Actually that was not where I was going with that but what ever you want to do it is your choice.

[ersot]

Actually that was not where I was going with that but what ever you want to do it is your choice.

 

What are you (or customer service be) suggesting that I would do in order to resolve this issue (besides removing the unit altogether?)--I have already tried 'em all at this point.

 

I apologize if I got the wrong idea (I assumed you wanted me to do an RMA)--however my thoughts are still all the same. I just wish this damn thing would work silently without haven't to resolve to using earplugs/headphone/earphones.

 

Anyways, thanks for the reply again--it's always nice to see a response from you. Take it easy, to you and the people of Corsair.

[salmonsushi]

What are you (or customer service be) suggesting that I would do in order to resolve this issue (besides removing the unit altogether?)--I have already tried 'em all at this point.

 

I apologize if I got the wrong idea (I assumed you wanted me to do an RMA)--however my thoughts are still all the same. I just wish this damn thing would work silently without haven't to resolve to using earplugs/headphone/earphones.

 

Anyways, thanks for the reply again--it's always nice to see a response from you. Take it easy, to you and the people of Corsair.

 

Really? You can do an RMA on this? Well I just called "customer service" two days ago. He said there is NOTHING he could do, no replacement fans available, no notes, no tips no tricks, and I must wait for a firmware update in some unknown future date.

 

Don't really know what "service" is provided to me, but essentially, we can do nothing but wait, and RMA will only waste your time and money for reinstalling and shipping it, and solve nothing in the end.