TuffLittleUnit Posted October 30, 2012 Share Posted October 30, 2012 I've got the exact same problem as the OP but on an Obsidian 550D. I've raised case 5187592 and filled in the RMA details as requested but I'm somewhat confused by the RMA process. The response I got said: "Once approved, please ignore the RMA emails and instructions, and reply back to this message through TSX, confirming that you've completed the form. You don't need to send anything back to us. We just need the RMA for shipping and records keeping." The thing is that the RMA web forms seem to be read only with no option for me to add comments and the TSX mailbox is an un-monitored "no-reply" type account. A week ago I asked for an update and was told "Your inquiry has been forwarded to the appropriate department for review" but I've heard nothing back. I'm lost in the process ... help me RAM_GUY, you're my only hope! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 30, 2012 Corsair Employee Share Posted October 30, 2012 I am sorry but all I can do is send a message to our customer service for you and I have done just that. If you do not hear from them inn the next 24 Hours I would suggest calling them by phone Link to comment Share on other sites More sharing options...
TuffLittleUnit Posted October 30, 2012 Author Share Posted October 30, 2012 I am sorry but all I can do is send a message to our customer service for you and I have done just that. If you do not hear from them inn the next 24 Hours I would suggest calling them by phone Much appreciated - thanks :) Link to comment Share on other sites More sharing options...
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