fr33sp1r1t Posted November 16, 2012 Share Posted November 16, 2012 Was looking at another thread "Two faulty K90 keyboards.." when I notice the picture on how the LED's should look. Now I notice my F5-F12, the Insert, Home etc. and lastly the Multimedia keys do not light up like the picture (possibly all the ones that are not mechanical if I'm honest). I have taken some pictures of the keys - My operating system is Windows 8, I have updated the firmware on the keyboard 1.07 up to 1.19 using a USB 2.0 port (when it had Windows 7 installed). I have tried the Keyboard on 3 separate computers it has the same result no LED's. Other than the fact that these bits do not light up the keyboard works great. I'm not sure what to do as I have only seen one picture of what another keyboard should look like and mine doesn't. Is mine broken? Link to comment Share on other sites More sharing options...
Toasted Posted November 16, 2012 Share Posted November 16, 2012 It seems like the L.E.D.s are not working. Request an RMA to replace the K90. Link to comment Share on other sites More sharing options...
fr33sp1r1t Posted November 16, 2012 Author Share Posted November 16, 2012 Thank You. Link to comment Share on other sites More sharing options...
Toasted Posted November 16, 2012 Share Posted November 16, 2012 One more thing, Can you remove a key and see if there is any light coming through the keyboard? Link to comment Share on other sites More sharing options...
fr33sp1r1t Posted November 16, 2012 Author Share Posted November 16, 2012 removed F1 key it seems to glow underneath. The F12 and the Pause/Beak keys (the 2 I removed) do not glow underneath. If i put the F12 key in the F1 slot it glows Light blue but like all the other keys at the other end (it's correct position) it does not if it is in it's correct position. Link to comment Share on other sites More sharing options...
fr33sp1r1t Posted November 19, 2012 Author Share Posted November 19, 2012 Just a quick question - If i ask for a RMA how long does it for support to get back to me? Link to comment Share on other sites More sharing options...
Luciano2572 Posted November 19, 2012 Share Posted November 19, 2012 When i RMA'd one PSU (hx1000), they answered me like 1-2days after i sent the request. After my package arrived on their hands, it took less than 2 days to have the new PSU on UPS :) It's fast :D Link to comment Share on other sites More sharing options...
fr33sp1r1t Posted November 20, 2012 Author Share Posted November 20, 2012 thanks you Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 20, 2012 Corsair Employees Share Posted November 20, 2012 You can also post your case number here and I'll approve it. Link to comment Share on other sites More sharing options...
fr33sp1r1t Posted November 23, 2012 Author Share Posted November 23, 2012 thank you for your help RAM GUY. somewhere between me asking the "how long" question and your offer of help, support authorized my RMA and my keyboard is now on route back to support. Link to comment Share on other sites More sharing options...
fr33sp1r1t Posted November 29, 2012 Author Share Posted November 29, 2012 RMA Case #5285259. I was checking to see if the keyboard had been received that i had returned for RMA on the status page provided. It shows it has been received it but it shows the wrong part number received. I returned a CH-9000003-UK keyboard not the NA variety (which has a slightly different layout). I have emailed the RMA email address given in the conformation but have heard nothing back. Is there some other way to contact support as i do not wish to have to return a wrong part (it was costly enough to return the original!) Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 29, 2012 Corsair Employees Share Posted November 29, 2012 The part number that will be outbound to you will be CH-9000003-UK. Link to comment Share on other sites More sharing options...
dsolito Posted January 12, 2013 Share Posted January 12, 2013 Hello, Same problem here. One of my key doesn't light anymore. It's the windows right key. Have I to ask a RMA? How does it work? Thank you Link to comment Share on other sites More sharing options...
Toasted Posted January 13, 2013 Share Posted January 13, 2013 Yes, request an RMA here http://www.corsair.com/support/technicalsupport/ An normal RMA works by you sending your K90 back to Corsair first then they will send you your replacement. If you want, you can request an advanced RMA by calling customer service by phone. An advanced RMA means you get your replacement K90 first then you send your K90 back. A credit card is required for this. You can call customer service using their toll-free number using Skype. Link to comment Share on other sites More sharing options...
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