PatMan Posted October 22, 2012 Share Posted October 22, 2012 RMA# 5175105 ADV RMA # 1282034 Hi Guys, Well, after an endless struggle I figured it was time to share my troubles in an effort to finally get things sorted out. My H60 had the usual "Buzz & grind" issue so I contacted Corsair by the usual method and requested an advanced RMA as I need my PC for work. I received several emails stating one minute it was in stock, then it wasn't, then it was, then it wasn't etc. In a bid to confirm weather it was or wasn't in stock, I decided to call Corsair in the US (from the UK - expensive!) and after being put on hold several times I was told it was not in stock until 26/10/12. Fair enough, I'd have to wait. Literally 1 hour later I received another email stating that it was in stock, and to contact them. Back dialing international numbers again (and put on hold again) only to be told it wasn't in stock, so I asked to speak to Sandra who sent me the email saying it was. After being put on hold again I was put through to Sarah who kindly agreed to upgrade my RMA'd H60 to an H80 as a goodwill gesture for all the confusion and expense caused. I was very happy with that, until I received it this morning that is. As soon as I unpacked it I saw obvious damage to the cooling fins of the radiator in multiple places - how on earth did this get past QC like this? I dare not put this in to replace my old unit in case it starts leaking from the damaged radiator, plus the fact that it should never have been sent in this condition in the first place. I took photos of the damaged radiator and emailed them to Sandra immediately, and am still waiting for an answer. I have been given constantly wrong information & wrong addresses to send the unit back to, and nobody seems to know what stock you actually have, or where. To top it off, the stock you do have seems to be in worse condition than the faulty unit I want to send back! Really Corsair, what on earth is happening to your stock and quality control? There seems to be a complete lack of communication between your call center in the US and the rest of the world. Surely it would make sense to have a call center in Europe to cater for the EU customers? I am now stuck with two faulty Corsair CPU coolers, one paid for and the other to be deducted from my card soon unless somebody contacts me with a very big explanation. It's completely unacceptable and beyond a joke. So, awaiting a reply, email, phone call - anything. Just please, please try and get it right this time....... Link to comment Share on other sites More sharing options...
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