A.I. Posted October 10, 2012 Share Posted October 10, 2012 STAFF EDIT: To all: The main post has been edited to show that the bulk of the text were in actuality copied from another site and were posted by three different people. The only text from A.I. is at the very bottom. http://www.badcaps.net/forum/showpost.php?p=272820&postcount=1 Out of a recently purchased batch of 5 of their TX650 V2 PSUs, one was dead on arrival and two of them failed within 2 weeks. One just quietly stopped working and the other scared the daylights out of the owner, "like a gunshot" he said. (Sorry but I had to laugh !! he said he was sipping his coffee at the time and the bang made his arm jerk. He's still finding the remnants of the spill !! Anyway.. Enough high jinks, what I wanted to say was their RMA numbering system SEEMS to point to a very high volume of returns/complaints ? The first issued 'case' number was 5108093 the second 2 weeks later was 5146032. Thats 37939 customer contacts in 2 weeks !!!! Wow ! Is Corsair on the down slide here or do you think this is typical of global sales numbers ? Certainly has me wary of buying more from them, up to now they've been pretty good. http://www.badcaps.net/forum/showpost.php?p=262114&postcount=1 I suggested this power supply to a friend (Corsair Builder Series CX430 V2 430W) after reading reviews online and being aware that it uses non japanese capacitors, for example Teapo and Samxon. I am ok with those brands, they rarely fail. But, as you can see from the photos I took without voiding the warranty, there is at least 1 Capxon inside... Well, at least it offers a 3 year warranty... Let's see if it will be needed. http://farm9.staticflickr.com/8311/8073271159_2576f44dba_z.jpg http://farm9.staticflickr.com/8457/8073271025_9dd95a6200_z.jpg http://farm9.staticflickr.com/8029/8073263696_6093c0cb69_z.jpg http://farm9.staticflickr.com/8314/8073263752_1f67ca40b0_z.jpg http://farm9.staticflickr.com/8179/8073263548_c02cb7242a_z.jpg http://www.badcaps.net/forum/showpost.php?p=267145&postcount=1 As promised, photos of the thing. Got a bunch from a nighbour shop, asking if I could take a look on them. Some even smelling of new. After I searched the net and saw the horror stories of DOA units, then the RMA replacements failing also, etc, i got sad about corsair. This one specifically has no 5VSB. Maybe I will play a little with it, but after reading about them, and taking a look, I have already explained them that even if I could discover what is wrong with them, and fix it, it would not be economically viable for them. http://farm9.staticflickr.com/8450/8073289601_b6b15d1ff6_z.jpg http://farm9.staticflickr.com/8170/8073289423_20288b8bea_z.jpg http://farm9.staticflickr.com/8037/8073282816_8a8969cf15_z.jpg http://farm9.staticflickr.com/8460/8073282924_f08c5ecb43_z.jpg Explains the drop in PSU quality from corsair! o yea an thank you for destroys one of my motherboard with your cheap crap, an am impressed with you customer service Link to comment Share on other sites More sharing options...
GeneralEclectic Posted October 10, 2012 Share Posted October 10, 2012 After reading this post a number of times, I still can't figure out what your point is. 1) You are reading too much into RMA numbers. There's no reason to assume that they're assigned in strict sequence. 2) You say in part "...for example Teapo and Samxon. I am ok with those brands, they rarely fail..." and then post a picture that shows Samxon capacitors. What is the problem then? 3) When you pay low prices for any given widget, you assume the risks associated with the cost-reducing compromises. If you want the best, be prepared to pay for it. When you are willing to pay only the bottom of the range, be prepared to accept compromises in design and construction. Anything else is naive. 4) I'm not aware of any PSU manufacturer that includes consequential damages in their warranty. Not to say that there aren't any, I just have never seen such a warranty. In fact, I don't ever recall seeing any written warranty for anything that includes coverage for consequential damages. (Yes, I know that some UPS manufacturers appear to include a "connected equipment damage" provision, but if you look at the fine print, you will discover that it's weasel-worded to the point of worthlessness.) When things get expensive and ugly, it's usually up to the court system, after you file a lawsuit, to deal with consequential damages. I doubt that this will ever happen with computer components due to the small $$ amounts involved. 5) Who lied to you? About what? Component suppliers? Hahaha.... good luck with that!! I'd like to see the PSU manufacturer that guarantees component sources. Seriously. Everything you buy represents a particular solution to the cost/performance/durability tradeoff at any given price point. If you're buying bottom-of-the-line, you have no right to expect anything other than bottom-of-the-line component parts. You have to trust the manufacturer to have made informed component selection such that expected failure rates within the warranty period carry costs that fall within the budget allocated to the product line. Link to comment Share on other sites More sharing options...
HOODedAssault Posted October 10, 2012 Share Posted October 10, 2012 650tx is not bottom of the line. Yes 650 is low, but TX series is mid range minimum. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted October 10, 2012 Corsair Employee Share Posted October 10, 2012 A.I. First of all I am sorry that happened but our customer service does not lie nor does anyone in our company if they do something like that they would be terminated. And with out more specific information I dont know how we would be able to address that nor would I want to in this way. It would not serve any purpose. And for sure if you purchased 5 PSU's and all 5 have failed I would like to get these units back at once to evaluate. However the return rate on the TX series is quite low less than 2% on average so what you are claiming is not normal at all. If you have not done so please use the link on the left and request an RMA and post the case number and I will be happy to contact you personally to get this resolved as quickly as possible. And you can also then tell me why you think someone lied to you... Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted October 10, 2012 Corsair Employee Share Posted October 10, 2012 You do realize that Corsair makes power supplies, RAM, fans, CPU coolers, etc. and this product is sold globally. So if there's a 37939 gap between ticket numbers in two weeks time, that doesn't surprise me at all. As for the one SamXon capacitor: Not all capacitor brands come in every value, in every size. So while it is best to use Japanese capacitors whenever possible, if a particular value is required, but needs to be a particular size (diameter and height), a substitution may be necessary. The CX600 with the SamXon primary capacitor you have pictures of is a particularly old unit. You can see from the CX430 picture that the primary capacitor is in fact a Matsu****a. The TX is a whole other story. While the CX units you're showing are "entry level", the TX power supplies are higher end and use all 105°C rated Japanese capacitors throughout. So to assume the TX does not use all Japanese capacitors and use the CX as an example of this is a bit of a stretch. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 10, 2012 Administrators Share Posted October 10, 2012 To all: The main post has been edited to show that the bulk of the text were in actuality copied from another site and were posted by three different people. The only text from A.I. is at the very bottom. Link to comment Share on other sites More sharing options...
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