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Case #4896696


Potzy

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Hi,

 

On 30th July my RMA was created - the faulty memory kit was despatched to your offices in The Netherlands the following day via UK Royal Mail Internationally Signed For (by Air via Heathrow). It was signed for at your warehouse on 3rd Aug @ 12.20pm.

 

Your RMA Status page did not acknowledge this for another 5 days and this was only prompted by my email asking for it's whereabouts.

 

The following day (10th Aug) you asked me to "confirm at my earliest convenience' - an alternative replacement as the one I returned is a discontinued product. I replied the same day and have heard nothing since - no RMA Status update(s) or further messages from Tech Support for another 5 days.

 

Why is it taking so long to send out my replacement memory kit?

 

I have in the past returned much larger items to resellers and manufacturers across the EU and have NEVER waited this long for a replacement :mad:

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