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K90 doa


Gzaros

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Yesterday I received my K90 D.O.A. ( bought from Corsair online store )

I tried using the tech support procedure but I haven't been contacted yet with instructions. ( I guess 24 hours have already passed)

Is there someone from the corsair support team monitoring the forums that may address to my problem?

Thanks in advance

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I never got a responsive email I am used to getting each time I open up a "tech support issue" so I guess I don't have one.

If I remember correctly you do get a case number when asking for support regardless of any response you get, if this is the case

maybe I should open up a new "case" in case the old case ( OMG case FTW) got lost somehow.

Please let me know

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ok got it.

4707253 is the case number ( an RMA one).

It is a bit disappointing though that delivering a dead product corsair asks me to pay for the transport cost of the rma.

First time I've ever encountered this behavior from any company.

So I guess corsair doesn't have a DOA policy or just hasn't thought of costumers that reside in different countries.

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  • Corsair Employees
Your RMA has been approved. We would suggest going through your re seller for replacement of the product. I can forward your request to customer service for review if your reseller is not an option.
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  • Corsair Employees

Thank you for the info. CTRL+ALT+SHIFT+N will take the keyboard off of "gaming mode" and turn into a standard keyboard. Pressing CTRL+ALT+Shift+G will set the keyboard back to normal (gaming mode).

 

Nothing official yet but we are working with the software team to change/remove this because it sounds like users may want to macro these combinations of keys.

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Ram guy

could it be possible for you to check out the status of the RMA?

I can't seem to be able to check the status myself.

I guess that by now the K90 should have arrived at Almere headquarters but when I try

to check the status of it I end up seeing only the messages that me and support have exchanged.

Thanks in advance

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