JGraham Posted May 24, 2012 Share Posted May 24, 2012 Case #4653954 I shipped my headset last Friday, and was told it should get there either Monday or Tuesday, so I went on today to check to see if it had arrived. It attempting to check, I went to the technical support page and clicked on the 'RMA Status' tab, only to be redirected back to the support page. Note, hovering over the 'RMA Status' tab shows that it should be directed to a different page, as shown below. http://ma.engineering.iastate.edu/img/BadDirect.png When I input my case number and password into the RMA status boxes on the Technical support page, it opens up the page I initially filled out to get assistance with my problem, with the information I submitted still in the boxes. http://ma.engineering.iastate.edu/img/Form.png I'm hesitant to click through on this to see what lies beyond, as I don't want to open up another ticket if it's not necessary, so I'm wondering if this happening means there is either just a problem with the webpage, if my RMA just hasn't yet been updated yet, and if there is a better way to get information about the status of my RMA. Thanks. :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted May 24, 2012 Corsair Employee Share Posted May 24, 2012 5/22/2012 6:05:19 PM TS/Administrator RMA is being processed by Corsair. Sent to jgraham Link to comment Share on other sites More sharing options...
istruba Posted November 8, 2012 Share Posted November 8, 2012 Sorry to bump the thread, but I have the exact same problem. Case #5219651 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 12, 2012 Corsair Employee Share Posted November 12, 2012 Your RMA has not been received so there is not update to give you at this time. Do you have POD on the package you sent to us? Link to comment Share on other sites More sharing options...
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