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Corsair Case # 4656339


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Hi Guys,

I am posting this in the forums as I really don't know what else to do.

 

I logged a ticket some two weeks ago and have not had any response from Corsair as yet. When I have tried to get an update I have the following problems.

 

1. The support page cannot be found using either Opera, Firefox or IIE????

2. When I do get the page I enter the case iD and the password only to get this error. Case ID and/or Password are Incorrect. (This is using the password that was sent to me after I requested it via the support page, I was not sent one after creating the ticket???)

3. When I try to use the contact corsair via the webpage there is no "Submit" Button to submit the question using either Opera, Firefox or IIE????

4. On the one occasion I was able to log in there were no updates.

 

So, Here is the problem again to see if I can get any help.

 

I recently upgraded my main system with among other parts, 3x Corsair Force Series GT 240GB SSD. As I have an earlier model of the 800D I then logged onto corsairs webstore and purchased the following 800D upgrades on Order #100014192.

 

2x CC800D-SATA6KIT - Obsidian Series® 800D SATA 6Gb/s Upgrade kit

and

2 x CC800D-USB3KIT - Obsidian Series® 800D/700D Front Panel USB 3.0 Upgrade Kit

 

(as these are not available in Australia for some reason)

 

However, after installing the 2nd SATA 6Gb/s Upgrade kit I was connecting the 1st Sata Cable when the connector off thhe back of the kit broke off into the Sata cable. I was not using excessive force and it broke off without any real pressure.

 

I logged the above ticket so that I could get a replacement sent out as the one I receive I believe must have been faulty to have broken so easily.

 

Please let me know the following.

 

1. Do you offer support outside of the US as the problems I have encountered would suggest that you do not?

 

2. Can you please update my support case and send out a replacement ASAP as I am unable to use my main PC without it.

 

 

PS: Sigh, this is my second attempt at this forum post as the first one failed, I must be cursed with corsair :[pouts:

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  • Corsair Employees

Please log back into your case and provide this information, I am sorry but we have to know where to send the parts that is why your request has not been processed.....

I am sorry but we cannot do anything with out your address and phone number. Please provide that information so your order can be processed.
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Hello RamGuy,

I have updated the case # 4656339 with the address details you requested. It is the same address that was used when I purchased the items on your webstore for Shipment #100010700 on Order #100014192.

 

In confirmation of the update to the support ticket, I was presented with the following message after submitting the update.

 

--------------------------------

Thank you!

 

Your case has been submitted to Corsair Technical Support.

 

A Technical Support Specialist will review your case, and will get back to you with further questions and/or suggestions. Technical support hours are 8AM to 6PM Monday through Friday. You can expect to receive a response within a maximum of 24 hours.

 

You may close your browser to end your session.

--------------------------------

 

I was not contacted within 24hrs for the last two updates, I hope I will be this time.

 

Thanks for letting me know what the problem was and I hope this can be resolved ASAP.

 

Thanks.

Regards,

Shane.

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  • Corsair Employees

The on line orders use a different system and this system will not process with out that information. However I have sent a message to our customer to manually enter your order since the rma request was not completed.

I am sorry but they just called me and said the address you gave is not acceptable they will need an actual address not P.O. Box.

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Hi RamGuy,

Thanks for the update and your help in coordinating with the RA Team. I had entered the same address that I had the parts shipped to in the first instance though have now updated RMA with my home address via the link provided.

 

I hope this helps.

 

Regards

Shane

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  • Corsair Employees
Shane its NP and I have sent them a message but we are not open because of the holiday here. So I would suggest you install skype and call them by phone first thing Tuesday Morning after 8:00 AM Pacific Time to follow up. The number is listed under contact on the main site.
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  • 2 weeks later...

Hi Ram Guy,

Just want to chase this up. I still have not received my replacement part!!!

Can you please confirm that it has been sent, I am getting no response from support.

 

Thanks.

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