Jump to content
Corsair Community

no update on rma


Recommended Posts

Hi guys.

I had another hx850 go bad on me. computer wouldn't turn on, no motherboard lights, nothing. Tested computer with a different psu and it worked. Tested the hx850 with a paperclip, nothing.


I filled out an RMA and mailed it in accordint to the instructions. It was delivered last Tuesday, 5/8/2012, signed for, and left at loading dock according to UPS tracking.


It's now 5/12/2012 and I haven't recieved an email or anything. Nothing from corsair saying they recieved it, or that they sent out a replacement, nothing.


When I go on the corsair support website and enter in my case number and password, it says at the top-

"Based on the information you have provided, the best thing to do is send us your parts for replacement. "

and then at the bottom of the same page-

"Your RMA has already been processed and/or shipped. Please click here to start a new ticket instead of resubmitting this one."


Is this normal to have no communication emails when Corsair recieves rma shipments and/or sends replacement parts?


Would Corsair send out a part without a 'heads up' email or tracking number?


Just concerned as I have a customers computer sitting here that I'm sure they would like to get back soon in working condition.



Link to comment
Share on other sites

I just customer support and they said they received the psu, the new one is on back order, and is schedueled to ship this thursday, and that I should get it next wednesday or so.


I was told that I'll be receiving an email when the box ships with a tracking number.


In my opinion, Corsairs web-based rma stutus checking utility leaves a bit to be desired.

It should get updated with important, revelant information (like rma received and product backordered, and expected and actual shipping date)

Link to comment
Share on other sites

  • 4 weeks later...
thanks Ramguy. A couple days after i posted, I received a brand new psu. Corsair really does have great customer support and that (along with great warranties) is the main reason I keep buying and reccommending their products.
Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...