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RMA #3869842 - not received yet


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Dear Ramguy,


My Corsair SSD drive is dead. I've ask for an RMA, they gave me number : #3869842. I've send the SSD by the post to the nederlands on saturday 21 april and it was received by corsair nederlands on thursday 26 april (according to the post track number).


But today, 3 open days after it was received, there is still the same message on the RMA status : "Defective Parts Not Yet Received".


Is there a problem?


Thanks in advance



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  • Corsair Employees
I am sorry but we are not open on weekends I think they will receive packages on Saturdays but there are no personnel to process these RMA's; we are open Monday Through Friday Only; excluding Holidays. I will send our customer service a message but more than likely your case is being processed it is just not updated in the system just yet.
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