schweatyballs Posted March 15, 2012 Share Posted March 15, 2012 here's a transcript. You: can't seem to get the top bracket to sit flush with the waterblock on a 1155 board but worked fine on my previous 1156 board. top brackets bending a little. just need a new bracket. 3/13/2012 12:19:40 AM Technical Support: Please see link, http://www.corsair.com/parts/cooling-parts/cwch50-brktkit.html 3/15/2012 3:28:58 PM You: i'd have to pay for it? gee, thanks. 3/15/2012 4:04:12 PM Technical Support: No problem 3/15/2012 4:44:19 PM You: great customer service. 3/15/2012 5:12:02 PM Technical Support: Thanks :D 3/15/2012 5:21:42 PM extremely helpful. wow. now i regret purchasing my 400r, hx650, ram, and h70 from this company. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 16, 2012 Corsair Employees Share Posted March 16, 2012 What was the case number and I will be happy to review it? Link to comment Share on other sites More sharing options...
schweatyballs Posted March 16, 2012 Author Share Posted March 16, 2012 2741898 thanks ramguy Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 16, 2012 Corsair Employees Share Posted March 16, 2012 Please check your email and I will follow up on this tomorrow.. Link to comment Share on other sites More sharing options...
schweatyballs Posted March 16, 2012 Author Share Posted March 16, 2012 Okay, done. thanks again, rg. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 16, 2012 Corsair Employees Share Posted March 16, 2012 Okay just spoke to customer service and they will take care of you, but the item you requested may not ship out till Monday. Link to comment Share on other sites More sharing options...
schweatyballs Posted March 17, 2012 Author Share Posted March 17, 2012 okay, i received the rma info. am i supposed to mail back the item or are they just mailing out the bracket? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 19, 2012 Corsair Employees Share Posted March 19, 2012 They will send a new mounting kit no need to send anything back. Just it was easier to get your shipping information this way Link to comment Share on other sites More sharing options...
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