AtomicAMD Posted March 9, 2012 Share Posted March 9, 2012 I purely just wondering if I have a defective mouse or if I'm experience normal conditions. My back button will stick sometimes when clicked in, like its getting hung up on the case. (I'm really not pressing that hard) Also, the scroll wheel, well it just feels like a normal scroll wheel. Not tight or heavy feeling. It also will rattle a little bit back and forth if picking up the mouse and giving a slight (keyword is here SLIGHT) shake. Is this normal? So far I am loving the feel of the mouse and laser though. Not using the software until they fix the mapping though. Thanks in advance. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 10, 2012 Corsair Employees Share Posted March 10, 2012 Not sure but sounds like a bad button switch from what you posted, please use the link on the left and request an RMA and we can replace it. Link to comment Share on other sites More sharing options...
AtomicAMD Posted March 10, 2012 Author Share Posted March 10, 2012 Thank you for getting back to me. I have requested an RMA. I will need to pay shipping, correct? Also, can you give me an estimate of how long the RMA process will take? Any advanced replacement options? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 12, 2012 Corsair Employees Share Posted March 12, 2012 If you are still within the exchange policy of your re seller i would suggest contacting them first. If you choose to do the RMA with corsair, you pay shipping to us, and we cover shipping back to you. Depending on your location the process takes about 10 days. If you wish to set up an advanced RMA please contact our customer service 1-888-222-4346 after your RMA has been approved. Link to comment Share on other sites More sharing options...
AtomicAMD Posted March 15, 2012 Author Share Posted March 15, 2012 I just got my new mouse, it does feel better. But, I can tell something is up with the back button spring, it doesn't feel near as good the forward button but it's not sticking so I will settle. The scroll wheel is tighter on this one as well. Same lot as the first one I had:11478301 EDIT: RAM GUY, please go to China and kick someones butt, I shouldn't have to "settle". I've got a H100 to fix now. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 16, 2012 Corsair Employees Share Posted March 16, 2012 The back and forward button seem to be pretty consistence in pressing power required. Sometimes because the buttons have never been pressed it may take some time to "work" the buttons in. Link to comment Share on other sites More sharing options...
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