rasmioche Posted March 6, 2012 Share Posted March 6, 2012 Case #2598001 My PSU was sent on March 2nd and arrived in netherlands yesterday morning (monday) according to ups. However i still have the same message "Defective Parts Not Yet Received" even after 24 hours have passed. How long will it take to know about the status and also to get back another psu ? Thank you Link to comment Share on other sites More sharing options...
rasmioche Posted March 6, 2012 Author Share Posted March 6, 2012 I contacted Corsair and they said it can take up to 48h to update the status on the site and that i should have a replacement psu within 5 business days. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 6, 2012 Corsair Employees Share Posted March 6, 2012 NP I sent them another message to check this and contact you ASAP. Link to comment Share on other sites More sharing options...
rasmioche Posted March 6, 2012 Author Share Posted March 6, 2012 Thank you very much. I have another question : i read on the corsair may provvide new or refurbished units and i would like to know how to know if the unit that I will receive will be new or used, and what is the criteria of chossing to give a new or refurb unit. (I sent back an Hx520 and according to waht they told me today I should receive an Hx650) Also I would like to know if the new unit will be covered from full warranty or limited time warranty ( like 30 days, or something like that) Thank you again for your time Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 7, 2012 Corsair Employees Share Posted March 7, 2012 That will be a New Unit. But you can contact our customer service if you still have questions! Link to comment Share on other sites More sharing options...
rasmioche Posted March 7, 2012 Author Share Posted March 7, 2012 Thank you again, I shoul receive the new unit tomorrow. Link to comment Share on other sites More sharing options...
rasmioche Posted March 8, 2012 Author Share Posted March 8, 2012 I received a brand new Hx650 this morning. Great customer service, great company. I was a Corsair fan and from now on I don't think I'll go with any other brand unless I have to. Thank you Corsair, and thank you Ram Guy Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 12, 2012 Corsair Employees Share Posted March 12, 2012 Great news and thank you for taking the time to let me know! Link to comment Share on other sites More sharing options...
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