thedancingbear Posted March 2, 2012 Share Posted March 2, 2012 Hello, On 18th February I opened a case (#2673726) regarding fan noise and a defective fan controller on my 600T. On the 21st February I was told that my request was being forwarded to Customer Service and that I would hear from them soon. I have still not heard anything. Is the expected reply time this long, or should I have heard something by now? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 2, 2012 Corsair Employees Share Posted March 2, 2012 Please check your email and please provide your address and phone number so the parts can be sent to you. Link to comment Share on other sites More sharing options...
thedancingbear Posted March 15, 2012 Author Share Posted March 15, 2012 Just an update to this. I got the email with the rma instructions and filled out the form. A while later I got an email saying that the rma had been approved, but that's all I've heard since. I emailed rma@corsair.com but they didn't respond to me either. Can you please check what's going on here? Link to comment Share on other sites More sharing options...
thedancingbear Posted March 15, 2012 Author Share Posted March 15, 2012 Disregard that last message. I've gotten a reply from the rma department. Thanks. Link to comment Share on other sites More sharing options...
ChevyXtreme.Net Posted March 15, 2012 Share Posted March 15, 2012 Corsair's Customer Service is among the best in the business. RagenRat Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 16, 2012 Corsair Employees Share Posted March 16, 2012 I am sorry but it does take a few days to get the parts sent out and if they are out of stock they will come from ASAIA adding more time to the delivery. Sorry for the delay! Link to comment Share on other sites More sharing options...
thedancingbear Posted March 20, 2012 Author Share Posted March 20, 2012 Thanks, my replacement case is on the way to me now. Nobody has mentioned it, but I presume you'll want me to return the defective case once the new one arrives? Will I be refunded the cost of shipping for this? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 20, 2012 Corsair Employees Share Posted March 20, 2012 No there is no need to return anything unless our customer service requests it and if they do they will normally give you specific Directions. So unless the specifically asked you to don't worry abput it. Link to comment Share on other sites More sharing options...
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