black_knight Posted February 17, 2012 Share Posted February 17, 2012 Hello, I just recieved my Parcel from a RMA but I did not recieve the items that it indicates. I sent away TWIN2X4096-8500C5DF which is the double RAM sticks and the fan unit. The memory recently died on me and the fan really hasnt worked since I got it but I didnt really care about the fan noise so much. The return package in my RMA status indicates the complete package but I have only recieved a single packages Fan unit and no memory. Regards BK. Link to comment Share on other sites More sharing options...
Synthohol Posted February 17, 2012 Share Posted February 17, 2012 i would suggest calling customer service after 9AM pacific time to get this sorted. toll free # on main site under contacts. Link to comment Share on other sites More sharing options...
black_knight Posted February 17, 2012 Author Share Posted February 17, 2012 Thank you for the quick reply, as I live in Germany is their a local contact I can call such as the local returns HUB which is based in the Netherlands? Link to comment Share on other sites More sharing options...
Synthohol Posted February 17, 2012 Share Posted February 17, 2012 sorry the depots dont accept calls. you can install Skype and call for free. do you have a microphone? Link to comment Share on other sites More sharing options...
black_knight Posted February 17, 2012 Author Share Posted February 17, 2012 Yes, I've just seen the toll free and skype recomendations from some of the other posts. I will give them a call in about 6 hours time. Thanks again. Link to comment Share on other sites More sharing options...
black_knight Posted February 17, 2012 Author Share Posted February 17, 2012 Just called customer support and the items missing are in a second package :) Very impressed with the Skype toll free, it never even occured to me. Great Customer sevice as always. Regards BK. Link to comment Share on other sites More sharing options...
Synthohol Posted February 17, 2012 Share Posted February 17, 2012 glad to help! Link to comment Share on other sites More sharing options...
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