UltraNEO Posted February 16, 2012 Share Posted February 16, 2012 How I'm disappointed with the tech support team... I'm sorry to start off a new thread and new membership like this - It's not right!! Late last year I purchased a perfectly working AX1200 however it wasn't till I started building my rig I notice some cable shortages in the accessory pack. Just after the New Year, after everything settled and folks returned back to work; I made contact via the RMA/Tech Support routes. Waiting patiently for over a week and I received no reply. I tried again, in a second message and sure enough, several days later I received a response - Yay!! Dude asked: Do you require any other cables besides the PCI-E? How many do you need? and I enlisted a total of five PCI-E leads, you know enough for quad sli and power to my mobo - too much to ask? Essentially the shortage meant I wasn't able to build my complete rig and power it!! I understand on occasions there will be delays and sometimes goods sold by resellers arrive short. Guess I expected a little too much, to have tech support sent to everything I needed without much of a fuss... On 2/10/2012 I received a package from corsair with only one PCIe lead inside! :mad: :mad: I've since replied the Tech support message informing you I'm still short. So far I've heard NO REPLIES. :mad: :mad: So Yeah I'm disappointed. Other people said corsair have excellent customer support.. but where's mine? :(: :(: Link to comment Share on other sites More sharing options...
UltraNEO Posted February 21, 2012 Author Share Posted February 21, 2012 Sooo there's no-one here from Corsair who'd like to comment, or supply me them missing leads??? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 25, 2012 Corsair Employee Share Posted February 25, 2012 I am sorry that happened to you but please call our customer service on Monday after 8:30 AM Pacific Time and I am sure they will tale care of you. Or let me know the case number if you have one and I will ask them to contact you right away. Link to comment Share on other sites More sharing options...
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