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Damaged Carbide 400R Case


tluebooth

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I bought a Corsair Carbide 400R case from a dealer but when I opened the box, it turns out that there's a dent on the side panel. I called the dealer immediately and he asked me to call Corsair Service directly, which I did. I was told by the service centre to e-mail indiaservice@corsair.com with photos of the damaged case.

 

I sent the email (with photos) asking if I can buy a spare panel and I was told that I will get a replacement panel shipped to me at no cost and they gave me a coupon code (valid for 7 days) to use with the online purchase. When I tried to do it online, I found out that India is not listed. When I said I'm from India, I stopped getting any more replies. I tried to be patient but nothing has been done till now and my coupon code is expired.

 

I don't know what I'm supposed to do now. If I call the dealer, he tells me to call corsair. If I call the service centre, they tell me to send them an email. :mad:

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maybe you can give one of these places a try otherwise Taiwan i think is the closest Corsair hub to RMA items.

 

Inspan Infotech http://www.inspaninfotech.com +91 4432975580

Kobian http://www.kobian.com 65 63383368

Tirupati Enterprises http://www.tirupati.net +91 33 22251192

 

In India Corsair has tied up with Kaizen Infoserve Pvt Ltd to provide authorized RMA services across 23 centers nationwide for the entire range of CORSAIR products.

good luck!!

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