obelix1974 Posted January 10, 2012 Share Posted January 10, 2012 I sent my Corsair RAM to the Taiwan RMA address provided by Corsair. I printed their packing slip and sent it through courier. The courier company says the address is incomplete and the phone number mentioned in it is wrong. This is the information Corsair gave me. Corsair Memory, Ltd Attn: RMA Department 5F-1, No. 5 Hangsuang Road Dayuan, Taoyuan County 33747, Taiwan +886 (3) 399 580 RMA# 2530775 Can someone tell me what is the full RMA address for Corsair in Taiwan and their correct phone number? My RAM is now stuck in the courier company's Taiwan warehouse :(. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 10, 2012 Corsair Employees Share Posted January 10, 2012 The Address and phone number are correct and we have been using that address and phone number for several years they are the first company to say there is a problem. If they are calling from another country they will need dial the number different from the way it is listed. But they should know that and how to make long distance calls. Link to comment Share on other sites More sharing options...
obelix1974 Posted January 11, 2012 Author Share Posted January 11, 2012 I tried 011 866 3 399 580 from a US phone and it says the phone number is invalid. Do you have any other phone numbers that I should try? Link to comment Share on other sites More sharing options...
obelix1974 Posted January 11, 2012 Author Share Posted January 11, 2012 ok, this is urgent. I need a valid working phone number for the Taiwan RMA department. My courier company is going to return the shipment. I have spent close to $50 to ship this over to Taiwan, I don't want it wasted. The number above does not work. Please give me a number that works. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2012 Corsair Employees Share Posted January 11, 2012 They should call our main office the number is listed under Contact on the main site. And I would suggest speaking with them directly your self. There is nothing I can do to help with out your Case or RMA#. Link to comment Share on other sites More sharing options...
obelix1974 Posted January 11, 2012 Author Share Posted January 11, 2012 I spoke to 510-657-8747 yesterday. They said they will get back to me. I am trying again. Are you suggesting some other phone number? If yes, can you please point me to that information? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2012 Corsair Employees Share Posted January 11, 2012 No that is the main number and who you should speak with. Link to comment Share on other sites More sharing options...
obelix1974 Posted January 11, 2012 Author Share Posted January 11, 2012 ok, I am trying again today. Link to comment Share on other sites More sharing options...
obelix1974 Posted January 11, 2012 Author Share Posted January 11, 2012 Corsair customer service confirms that the phone number is invalid. I have been asked to get the RAM back and send it to Hayward RMA center. I am out $50+ and 3 weeks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2012 Corsair Employees Share Posted January 11, 2012 Please speak with our customer service about that. EDIT: The correct address and phone number there is: Corsair Memory, Ltd Attn: RMA Department 5F-1, No. 5 Hangsuang Road Dayuan, Taoyuan County 33747, Taiwan +886 (3) 399 5803 This is not a customer service number, if you have a question about an RMA this is not the right number to call please contact our customer service from the contact link on our web site. Link to comment Share on other sites More sharing options...
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