luizrdm Posted January 7, 2012 Share Posted January 7, 2012 Forgive me for bad English, I am Brazilian and I'm using Google Translate. It worked well for about 20 days ... Then it began to crash for no apparent reason. After that started to show blue screen in any application (light, heavy or games). He hung in a possible problem in the memories and did a test using Memtest (memtest86 +-4.20.usb.installer). With 33% had completed 4.8 million errors. It took the memories at the store where I bought and tested using the same software ... and to my surprise, showed no defect. The coach suggested to be an incompatibility between the MB and memory. Is this really the reason? I have reviewed all the BIOS settings, I tried some changes but nothing worked - in Windows blue screens are becoming more frequent and also crashes. I tried to use Windows XP (on another HD) without success. Even witnessed two crashes during the BIOS setup. Please any help because they do not know what else to do. Link to comment Share on other sites More sharing options...
luizrdm Posted January 7, 2012 Author Share Posted January 7, 2012 http://i.imgur.com/zikwZ.jpg Link to comment Share on other sites More sharing options...
Wired Posted January 7, 2012 Share Posted January 7, 2012 Test ONE stick at a time in the same slot. Link to comment Share on other sites More sharing options...
luizrdm Posted January 8, 2012 Author Share Posted January 8, 2012 Thanks for the suggestion but did not work. Now think about a possible cause. See if it makes sense: it might be undersized wiring to power the power supply? Link to comment Share on other sites More sharing options...
Wired Posted January 8, 2012 Share Posted January 8, 2012 What do you mean it didn't work? Did each stick fail? Did each stick pass? Link to comment Share on other sites More sharing options...
Synthohol Posted January 8, 2012 Share Posted January 8, 2012 you could try resetting the bios to defaults with 1 stick, see if it boots then add 1 stick between reboots. let us know. Link to comment Share on other sites More sharing options...
luizrdm Posted January 8, 2012 Author Share Posted January 8, 2012 Thanks to those who tried to help me but the problem was all the time in a component that I never thought. Believe it or not: the keyboard :eek: which probably has a hardware failure and was giving back power to the CPU, causing the freezing / blue screens / crashes. I found this out when Windows warned that a USB component had been shut down to prevent damage to the computer. I just switched the keyboard on the other, new, and everything returned to normal. Well, in short, the computer is perfect for hours .... and finally I'll sleep in peace :p:. Thanks again to all and that my experience be a lesson to all - the problem is not always where it should be. Sometimes it may be where you never thought ... Link to comment Share on other sites More sharing options...
luizrdm Posted January 8, 2012 Author Share Posted January 8, 2012 Unfortunately I celebrated too soon ... The account was made up with only 1 stick of memory installed. I turned off the computer, put the other 3 sticks and in less than 5 minutes ... BLUE SCREEN Link to comment Share on other sites More sharing options...
Synthohol Posted January 8, 2012 Share Posted January 8, 2012 did you reset the bios to defaults with just the first stick? Link to comment Share on other sites More sharing options...
luizrdm Posted January 8, 2012 Author Share Posted January 8, 2012 Yes friend, I reseted. I must leave it in 1333 or input 1600? thank you Link to comment Share on other sites More sharing options...
luizrdm Posted January 10, 2012 Author Share Posted January 10, 2012 Why I can not use 4 sticks of memory? Somebody help me please ... Link to comment Share on other sites More sharing options...
peanutz94 Posted January 10, 2012 Share Posted January 10, 2012 Did you test them one stick at a time in the first slot with MEMTEST yet? Link to comment Share on other sites More sharing options...
luizrdm Posted January 11, 2012 Author Share Posted January 11, 2012 Yes and np Link to comment Share on other sites More sharing options...
luizrdm Posted January 18, 2012 Author Share Posted January 18, 2012 As no one answered me, I can only ask again ... Why I can not use 4 sticks of memory? Somebody help me please ... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 18, 2012 Corsair Employees Share Posted January 18, 2012 If all of the modules run and pass http://www.memtest.org one up then it is not the memory. When you installed all four modules did you go to BIOS setup and load setup defaults and enable XMP and then disable legacy USB then run http://www.memtest.org and see if it will get through three passes? I would also suggest checking that you have the latest MB BIOS installed. In addition you mentioned you had Windows XP in a previous Post, if so you cannot use more the 4.0 Gig with a 32 Bit O.S. Link to comment Share on other sites More sharing options...
luizrdm Posted February 6, 2012 Author Share Posted February 6, 2012 Hi Ran Guy, Sorry for the delay. I was traveling and came back today. I took the test (one to one) using mentest (before I had tested with 4) and found that only ONE is defective. Here are some photos: http://i.imgur.com/dkbpa.jpg 3 OK http://i.imgur.com/0iHJd.jpg defective Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 7, 2012 Corsair Employees Share Posted February 7, 2012 Please use the link on the left and request an RMA and we can replace them Link to comment Share on other sites More sharing options...
luizrdm Posted February 8, 2012 Author Share Posted February 8, 2012 Hello friend, I can not send the four memory banks and be without a computer until you receive others. The value of a memory is not as high ... I'll stick with the injury... Best regards Luiz Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 8, 2012 Corsair Employees Share Posted February 8, 2012 You can get the RMA then contact our customer service and request an Advanced RMA, you will have to put up a credit card to get the replacements in advance though. Link to comment Share on other sites More sharing options...
luizrdm Posted February 9, 2012 Author Share Posted February 9, 2012 How does the Advanced RMA? Will not have to send the 4 modules? Forgive me for my ignorance. Can you please detail step by step, this procedure? I have great difficulty with the English... Best regards! Luiz Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 9, 2012 Corsair Employees Share Posted February 9, 2012 Yes you would contact our customer service by phone and then ask for an advanced RMA and you will be asked to put up a credit card and they will send you the modules before you send your module back. Link to comment Share on other sites More sharing options...
luizrdm Posted February 9, 2012 Author Share Posted February 9, 2012 I searched on "customer service" but there is no phone there ... and even if there were, how could I communicate if I do not speak English? Dear friend, forget it. Do not waste your time with me. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 10, 2012 Corsair Employees Share Posted February 10, 2012 The Phone number is listed under contact on our web site and you can install skype and call the toll free number for free. What language do you speak. You can make that request through the support system just let me know the case number because they will need to speak with you? Link to comment Share on other sites More sharing options...
luizrdm Posted February 11, 2012 Author Share Posted February 11, 2012 I'm in Brazil and speak Portuguese. Using Skype I can call Corsair for free? But I do not speak English. Nobody will understand me... I missed your last fraze. It is the "Kit Corsair" serial what you want? Here it is: http://i.imgur.com/OnRQF.jpg Thanks for your patience with me... I am an old man... Link to comment Share on other sites More sharing options...
Wired Posted February 12, 2012 Share Posted February 12, 2012 An advanced RMA is where you give Corsair your credit card information and they place a hold on it. They send you a new kit of CMZ16GX3M4A1600C9 first, and then you ship yours back within 2 weeks (I think). If you don't send the old modules back they charge the cost of the new ones to your credit card. If you do send them back then they release the hold. Link to comment Share on other sites More sharing options...
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