jdb2 Posted December 21, 2011 Share Posted December 21, 2011 So, on Dec. 1st, I ordered 1 CMT32GX3M4X1866C9 32GB quad channel kit of DDR3-1866 ( 4 x 8GB ) for my new ASUS Crosshair V Formula + AMD FX-8150. Well, a few days later I called Corsair because my order was still in the "processing" state and I had the shipping set to UPS Next Day Air. They told me that the memory was physically unavailable -- ie. not in any of their warehouses -- and that I would have to wait 2 weeks. I asked how I was able to order the memory if it was out-of-stock and they said something to the effect "ordering from the Corsair web store does not guarantee that you'll receive the item in time or that it will be in stock." If you have an "add to cart" button you're usually under the assumption that the product you're ordering, especially if you select a high priced shipping method, is in stock. Anyway, for my trouble they said that they would remove the shipping charges. 2 weeks later I called them back and asked why my order was still in the processing state since the memory was supposed to have been available in 2 weeks and the guy who manages the Corsair web store told me that it was back-ordered with no exact ETA, but an estimate of 2 weeks. I told him that's what they told me 2 weeks ago. Then he went into a spiel about how Corsair is having problems manufacturing the memory. Anyway, I wanted to check that the shipping charges had still been taken off and they hadn't! He said he couldn't do anything to which I responded with the same "how could I order the item if it was not in stock." This time I got a different answer : He said that right at the moment I was ordering they discovered that the kits they had in stock were faulty. I responded with "Did I not order the item on Dec. 1st with the expectation of receiving it with next day shipping?" He then relented and said he would remove the shipping charges but on my order status it still says that they're there! It gets even better. The item is still for sale with an "add to cart" button on the web store. If Corsair wants to sell a product first they should guarantee that they actually have it in stock and when they announce an item for release *have the bugs worked out.* jdb2 Link to comment Share on other sites More sharing options...
Yellowbeard Posted December 21, 2011 Share Posted December 21, 2011 We're sorry you are having an issue with ordering memory. However, we can't assist you from the forum as this area is for tech support. I suggest you continue to work directly with your contact in customer service and we'll get this resolved for you ASAP. Link to comment Share on other sites More sharing options...
jdb2 Posted December 21, 2011 Author Share Posted December 21, 2011 We're sorry you are having an issue with ordering memory. However, we can't assist you from the forum as this area is for tech support. I suggest you continue to work directly with your contact in customer service and we'll get this resolved for you ASAP. The only thing thing they said they could do is refund my money which is more of an ultimatum than a choice. I'm at my wit's end as to what to do. Also I have no "contact" -- there's no specific person who seems to be able to resolve my problem or is in charge of the supply chain ie. level 2-3 etc. support. Apparently this is affecting all the DDR3-1866 32GB quad channel kits ie. they're all back-ordered or out-of-stock. Has anyone else experienced or is experiencing any issues such as I described? jdb2 Link to comment Share on other sites More sharing options...
ram1220 Posted December 24, 2011 Share Posted December 24, 2011 I appreciate the OP posting his dilema here. I love Corsair products but it will make me think twice before ordering from Corsair directly. Thank you for posting. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 26, 2011 Corsair Employees Share Posted December 26, 2011 I am sorry about that but the best thing to do would call our customer service when they return after the Holiday on January 2nd. The number is listed under Contact on the main page. Link to comment Share on other sites More sharing options...
jdb2 Posted December 30, 2011 Author Share Posted December 30, 2011 Well, the order finally went through and Corsair charged my account for upwards of $800. I was explicitly told that this would happen when the order shipped and indeed the order status says "Complete." The problem now is that the tracking information hasn't been updated from "a shipping label has been created" etc. for a day now and I payed for UPS Next Day Air shipping. I called UPS and they told me the package was supposed to be at my house by 10:30AM this morning, but it's long past that time. I've waited almost a month for this memory and now Corsair charges my account and doesn't ship it!? Quid in nomine inferorum!? ( Ita, loquor Latinam) Well, I'll at least want my shipping charges refunded. Oh the incompetence. jdb2 Link to comment Share on other sites More sharing options...
jdb2 Posted December 31, 2011 Author Share Posted December 31, 2011 Well it's almost 2012 and I don't have my RAM yet. Here's what UPS says : Updated: 12/31/2011 9:51 A.M. Eastern Time Order Processed: Ready for UPS A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated. Label Created On: 12/29/2011 It was supposed to be delivered by 10:30AM yesterday -- UPS Next Day Air. This is totally ridiculous -- The Corsair Web Store is a joke. jdb2 Link to comment Share on other sites More sharing options...
jdb2 Posted January 1, 2012 Author Share Posted January 1, 2012 Well, it's 2012 were I am, and the RAM isn't here. This officially makes one month since I ordered it. jdb2 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 5, 2012 Corsair Employees Share Posted January 5, 2012 jdb2 I am sorry but we stated a few times in this thread that we cannot help you with this and you should contact our customer service. I know they will do their best to help you with this. Link to comment Share on other sites More sharing options...
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