Tmf Posted December 21, 2011 Share Posted December 21, 2011 It's time to RMA my H100 (batch #11359483) due to pump noise, I've had it installed for two weeks, tried tapping the pump/hose and putting the case on it's side for a few hours. Nothing has helped so I've decided to RMA it but I have a few questions for a Corsair Rep before I do. 1) Is there some kind of quality control in place at the RMA department to insure that I will not receive another defective unit? 2) I would like an advanced replacement to minimize downtime of my PC. Is there anything special needed to qualify for that or do I just request it during the RMA process? 3) If I need my RMA processed asap would it be better to contact Corsair by phone or submit a ticket via the website? Link to comment Share on other sites More sharing options...
parsec Posted December 21, 2011 Share Posted December 21, 2011 1) Is there some kind of quality control in place at the RMA department to insure that I will not receive another defective unit?... An interesting question that others have mentioned. My question to you and others is would it be acceptable to you for a tech to open, mount, and operate the H100 as a test, prior to it being sent to you? While that might sound good to some people, the potential issues with that are many. What would you suggest as a QC method to solve this? I'm not being sarcastic about this, simply curious. :feedback: Link to comment Share on other sites More sharing options...
Tmf Posted December 21, 2011 Author Share Posted December 21, 2011 All I'm suggesting is something as simple as plugging the unit into a molex and listening for pump noise. I know there are other issues such as fan controller defects and some mounts not l lining up correctly but from I can tell those are not as widespread as the highly annoying pump noise. Link to comment Share on other sites More sharing options...
peanutz94 Posted December 21, 2011 Share Posted December 21, 2011 2) I would like an advanced replacement to minimize downtime of my PC. Is there anything special needed to qualify for that or do I just request it during the RMA process? Once you recieve your RMA or case number you can call CS and discuss those options with them. That can not be handled on the forum. 3) If I need my RMA processed asap would it be better to contact Corsair by phone or submit a ticket via the website? I dont think it will really matter. It will all take about the same amount of time. Normal turn around time is 7-10 buisnes days. and a little sooner with having it cross shipped, but still expect a couple of days to process and ship Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2011 Corsair Employees Share Posted December 21, 2011 2 and 3 were answered by Peanutz What I would recommend on the first one is, apply for an RMA and let me know the RMA # and we can work from there Link to comment Share on other sites More sharing options...
Tmf Posted December 27, 2011 Author Share Posted December 27, 2011 Thank you for your reply to this thread Ram Guy and I apologize for my delayed response, holiday aggro. :p: Anyways I have received my case #, not sure if that become my RMA # but I will keep you updated. I'm going to shoot you a email/pm with a bit of an odd question, hope that's ok! Link to comment Share on other sites More sharing options...
Tmf Posted January 3, 2012 Author Share Posted January 3, 2012 2 and 3 were answered by peanutz what i would recommend on the first one is, apply for an rma and let me know the rma # and we can work from there RMA #2495953 please let me know when it's ok for me to call and arrange my advanced replacement. Link to comment Share on other sites More sharing options...
Tmf Posted January 16, 2012 Author Share Posted January 16, 2012 Update: I got my advanced replacement today, the batch # on it is 11399403. At first glance I thought they had sent me a replacement from the publicly announced faulty batch 11359403 but thankfully it's not. This unit however did not come without it's own issues... 1) There is what I consider a excessive amount of bent fins on the radiator. My other unit's radiator is in pretty much perfect condition. 2) I hooked it up briefly to find it also has "pump noise" but it's different from my current unit. Where my current unit has a rattle like a reading hard drive, the replacement unit has a grinding or thrashing sound. The replacement unit is far from silent and to be honest sounds more sickly than my current one. I will not have time until the weekend to test it more thoroughly but I'm starting to get really annoyed at the amount of money I now have tied up in a product that seems to be severely lacking in the quality control department. I have quite a few other products from Corsair and I expect more from your company. Edit: Just for reference when I requested an advanced replacement my RMA# was changed to 1269740 Link to comment Share on other sites More sharing options...
Tmf Posted January 23, 2012 Author Share Posted January 23, 2012 Had this replacement unit up and running all week and the very annoying pump noise is still here. I can not express the amount of frustration I have due to two out of two units being defective, at this point I refuse to believe the failure rate is only around 5% as previously stated by Corsair. I am extremely annoyed that both of these units will need to be shipped back for RMA and needless to say I do not feel like I should be the one paying to ship back your defective product. If the replacement unit I received had worked correctly I would have no problem dropping a few dollars to ship the first defective unit back but this is getting absolutely ridiculous. So my question is will Corsair provide me with paid return shipping labels for both defective units? Link to comment Share on other sites More sharing options...
Antony101 Posted January 23, 2012 Share Posted January 23, 2012 Some good questions here, I also find it strange we have to cover overseas shipping from the UK and also hoping my 2nd H100 works properly without noise or I may end up ditching Corsair coolers all together. Failure rate cannot be 5%, way to many people are having trouble. Where are these working units everyone else is being shipped? Link to comment Share on other sites More sharing options...
Tmf Posted January 26, 2012 Author Share Posted January 26, 2012 Can I get a official reply as to whether Corsair will provide me with shipping labels or am I stuck sending both these defective units back at my own expense? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 26, 2012 Corsair Employees Share Posted January 26, 2012 It would be best to contact our Customer service and discuss what the options are, 1.888.222.4346 x 701 Link to comment Share on other sites More sharing options...
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