criton Posted December 21, 2011 Share Posted December 21, 2011 anyone else had this problem? i just submited a rma, I hate i waited so long to get one just for it to die on me =( Link to comment Share on other sites More sharing options...
s74r1 Posted December 22, 2011 Share Posted December 22, 2011 I think mine may have just died too... but not physically, i think something to do with the buggy drivers. I was changing the mouse polling between 2ms and 1ms and it stopped working. but the left/right click work fine. plugged into a different USB port and still doesn't work, wow... Link to comment Share on other sites More sharing options...
s74r1 Posted December 22, 2011 Share Posted December 22, 2011 Update... mine definitely seems busted too. problem: after changing from 2ms to 1ms polling, mouse pointer stopped moving. clicks work. EDIT: actually, I remember the mouse screwing up after this and constantly turning itself on and off like it was trying to switch DPI but failing, and I kept getting the device plugged in and device unplugged sound from windows and it went on for awhile until I manually unplugged it and plugged it back in. after this the sensor hasn't worked at all, but clicks work fine. solutions tried to fix: -change polling settings some more -change dpi -change profile/create new profile -plug mouse into different port -uninstall drivers, reboot, reinstall and create new profile again. and none of these worked. I was willing to give this mouse at least a week or two before deciding on whether to return it or not (due to non-working side buttons which are too hard to press and difficult to reach) but now after it stopped working it looks like it made my mind up for me. waited so long for this mouse only for this huge disappointment. good job releasing a broken product, Corsair... Link to comment Share on other sites More sharing options...
criton Posted December 22, 2011 Author Share Posted December 22, 2011 I have been trying to troubleshoot mine, but nothing seems to fix it, I think it may be defective, i have yet to hear back from my rma request Link to comment Share on other sites More sharing options...
s74r1 Posted December 22, 2011 Share Posted December 22, 2011 Is there some way to factory reset the mouse to fix these laser/sensor issues? I believe it's purely a software error somehow inside the mouse. the instructions for the M60 doesn't work on the M90 since there isn't a "SaveTo" button in the profile page Link to comment Share on other sites More sharing options...
criton Posted December 22, 2011 Author Share Posted December 22, 2011 i searched for that, but found nothing, would be nice for a moderator or corsair rep to chime in Link to comment Share on other sites More sharing options...
Wired Posted December 22, 2011 Share Posted December 22, 2011 i searched for that, but found nothing, would be nice for a moderator or corsair rep to chime inChime! Don't know **** about the mouse, sorry! :eek: Seriously though: criton, it's 24-48 hours for an RMA response in their ticket system, and if you started this thread around the same time you put in the RMA request, then you caught them at the end of their work day. s74r1, please start your own thread. Link to comment Share on other sites More sharing options...
criton Posted December 22, 2011 Author Share Posted December 22, 2011 ok thanks for the reply! Link to comment Share on other sites More sharing options...
s74r1 Posted December 22, 2011 Share Posted December 22, 2011 s74r1, please start your own thread. start my own thread about the M90 laser dying? seemed quite on topic to me, but I'll do it anyway. and I wouldn't doubt the OP's mouse is having a similar if not the same issue. but I've already put in a support ticket though. Link to comment Share on other sites More sharing options...
s74r1 Posted December 22, 2011 Share Posted December 22, 2011 hey Criton, try changing your lift distance to high and then back again. that fixed mine somehow. Link to comment Share on other sites More sharing options...
criton Posted December 22, 2011 Author Share Posted December 22, 2011 wow, that seems to have helped, i will mess with it some more tonite after work, thanks for the info, i hope that fixed it! Link to comment Share on other sites More sharing options...
s74r1 Posted December 22, 2011 Share Posted December 22, 2011 glad I could help @Wired: see? it was the same issue. not off-topic Link to comment Share on other sites More sharing options...
Wired Posted December 22, 2011 Share Posted December 22, 2011 I didn't say anything about it being off topic. It's just harder to help multiple people posting in the same thread. Link to comment Share on other sites More sharing options...
Mergatroid Posted December 24, 2011 Share Posted December 24, 2011 Is there some way to factory reset the mouse to fix these laser/sensor issues? I believe it's purely a software error somehow inside the mouse. the instructions for the M60 doesn't work on the M90 since there isn't a "SaveTo" button in the profile page Actually, if you click on one of the little LEDs under where it says LED on the Manage Profiles tab a window will pop up that has an option to select a profile and save it to the mouse. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2012 Corsair Employees Share Posted January 2, 2012 criton Did you get your mouse working? And what was your case number. s74r1 If you have not gotten yours working please use the link on the left and request and RMA and post the case number I will see it get's approved right away! Link to comment Share on other sites More sharing options...
PW3CKA Posted January 7, 2012 Share Posted January 7, 2012 Corsair employees, do no task for ticket numbers, the fact that when sensor dies, changing of lift height helps does not mean you should not fix this problem ! :D Link to comment Share on other sites More sharing options...
criton Posted January 7, 2012 Author Share Posted January 7, 2012 yeah both my k90 and m90 are working fine, just waiting on better software so i can start using more of the mouse buttons! otherwise great products! Link to comment Share on other sites More sharing options...
nismojoe Posted January 7, 2012 Share Posted January 7, 2012 My mouse also loses the laser but clicks work fine. I just reseat the usb connection and it comes back up. Link to comment Share on other sites More sharing options...
DeathMetroll Posted January 12, 2012 Share Posted January 12, 2012 Hi all, I also got a problem with this mouse (Why would I be here if I hadn't ??? :D ). The side leds are staying off whatever I try to do :/ What can I do ? Thanks guys and happy new year !!!! Link to comment Share on other sites More sharing options...
mithras Posted January 12, 2012 Share Posted January 12, 2012 I think mine may have just died too... but not physically, i think something to do with the buggy drivers. I was changing the mouse polling between 2ms and 1ms and it stopped working. but the left/right click work fine. plugged into a different USB port and still doesn't work, wow... yea mine too, changing ms will make mouse stop respond to certain surface of mouse pats. Like my Razer pad will not respond after changing ms, but my desk surface do just fine. But sometimes the mouse will just stop working. U have to get another mouse to delete all the profiles and reset to the default. Reboot ur computer and reinstall the driver if needed. Link to comment Share on other sites More sharing options...
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