errut Posted December 20, 2011 Share Posted December 20, 2011 how long does it take to get a reponse to a request. it was forwarded dec.16.2011. no case number yet. subject 600t- case fans. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 20, 2011 Corsair Employees Share Posted December 20, 2011 The system will generate a case number when you submit the case, if you do not have a case number conformation in your email or spam folder please use the link on the left re-submit the request and when you create the request please note the case number at the top of the form when you submit the case. And let me know the number I will make sure it get processed right away. Link to comment Share on other sites More sharing options...
errut Posted December 21, 2011 Author Share Posted December 21, 2011 thank for your kind help. the rma-number:2493992 Link to comment Share on other sites More sharing options...
errut Posted December 21, 2011 Author Share Posted December 21, 2011 i have also requested for my ssd rma-number:2494032 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2011 Corsair Employees Share Posted December 21, 2011 On case number 2493992 we have asked you for your address and phone number so that parts can be be sent to you. On case 2494032 for your SSD that sounds like some other issue, please try parted Magic to secure erase the drive and when you go to run the secure erase, as noted in the F.A.Q. you will get a notice that the BIOS has locked the drive this is normal, if the suspend option is not working or not available, you will need to hot plug the drive by clicking Okay or Cancel and leave the system running at the parted magic Desktop and then unplug the power to the drive then the data for a bout a min then plug in the data and then the power and run Secure erase again. If you still have problem please try it with another MB. Link to comment Share on other sites More sharing options...
errut Posted December 22, 2011 Author Share Posted December 22, 2011 for case 2493992 i received a passwort , which is not accepted in the status check up. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 22, 2011 Corsair Employees Share Posted December 22, 2011 I am sorry but that would be the pass word you created when you opened the case, when you go to log in there is a link for lost/reset password. Link to comment Share on other sites More sharing options...
errut Posted December 28, 2011 Author Share Posted December 28, 2011 @RAM GUY thanks for your support so far. rma case 2493992 has been revised by corsair support and they issued a new rma number:2482805. they are asking me to return the the case back to corsair. this of course not acceptable for me, since i have already installed a complicated system which i don`t want to do all over again. in the meantime the rma has been approved. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2012 Corsair Employees Share Posted January 2, 2012 Please contact our customer service by phone they can take care of that for you. The number is listed under Contact on the main site. Link to comment Share on other sites More sharing options...
errut Posted January 3, 2012 Author Share Posted January 3, 2012 thank you for your kind help. Link to comment Share on other sites More sharing options...
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