Superfuzz Posted December 20, 2011 Share Posted December 20, 2011 RMA# 2489950 So I have been spending the past week trying to get an RMA for broken (literally) Corsair Force 3 SSD. The RMA was approved today, but when I was sent the address for the return item it was for Almere, The Netherlands. I'm in the USA. Is this seriously the correct RMA address? International shipping will cost more than just buying a new drive! Course if there is some mix up on where Corsair's record say I am from that would make all this make more sense (the international address and taking 48hr to get each reply). I also just noticed that the return address has all the correct info on it except that format looks a little odd. The ZIP code is on its own line and has "FR" in front it. Does Corsair think I live in France by chance? Edit: I see in the "After you've gotten your RMA approved" thread that there is a USA return address, so something is definitely not right. Corsair Memory Attn: Returns 46221 Landing Parkway. Fremont, CA 94538 Link to comment Share on other sites More sharing options...
Wired Posted December 20, 2011 Share Posted December 20, 2011 No it's not the correct address. Respond back and ask for it to be sent to the USA address. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 20, 2011 Corsair Employees Share Posted December 20, 2011 If you are in the USA the correct address will be: Att RMA# 2489950 Corsair Memory Attn: Returns 2252 W Winton Ave. Hayward, CA 94545 Link to comment Share on other sites More sharing options...
Superfuzz Posted December 21, 2011 Author Share Posted December 21, 2011 Ok. Thanks. I have replied back and have requested that they verify that they have the correct info before I send it out (I suspect they may have my address incorrect if they are telling me to send an RMA to Europe). Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 21, 2011 Corsair Employees Share Posted December 21, 2011 I spoke to our customer service on your behalf and the address I gave you is correct please send your RMA to that address: Att RMA# 2489950 Corsair Memory Attn: Returns 2252 W Winton Ave. Hayward, CA 94545 Link to comment Share on other sites More sharing options...
Superfuzz Posted December 22, 2011 Author Share Posted December 22, 2011 Ok now I'm getting confused. The first address I was given (obviously wrong since its not in the US) is: Corsair BV Attn: Returns Department Veluwezoom 50, 1327 AH Almere, The Netherlands After posting here and confirming that it was not the address I should send it to I replied to the email asking them for the US address and asking them to correct my address (which was in fact incorrectly recored as an address in France). I then received and automated message informing me that a message had been posted the support ticket and link to the support section on the site. That post said that I should send the RMA to this address: 46221 Landing Parkway, Fremont, CA 94538 Today I check my email and have a couple messages, one is a response to the address correction I asked for with a link back to the auto generated shipping label. I can see that my address is now listed as being a US address (the FR became a US); however, it still shows the Europe address for the RMA. I then check the forums and see that Ram Guy has spoken to customer services (thank you by the way) and is confirming that his address is the correct one, it too being in the US (and in CA at that). I now don't know that 1) if I send this drive out that it will get to where it needs to go to, and 2) that if I send it out that will come back to me (domestic shipping should not need to specify the country code so I am still not convinced that the data is correct in the system). I guess I will have to wait until Friday when I have a short work day to call in and get this mess sorted out. Unfortunately this has been one of the most confusing and difficult RMAs I have had to do. It's a good thing most Corsair products just work. :): Thank you for your help. Link to comment Share on other sites More sharing options...
Wired Posted December 22, 2011 Share Posted December 22, 2011 46221 Landing Parkway is their corporate address. Not 100% sure if they also do RMAs there. They will NOT be open on Friday or next Monday (or the Friday after that). Link to comment Share on other sites More sharing options...
Superfuzz Posted December 22, 2011 Author Share Posted December 22, 2011 They will NOT be open on Friday or next Monday (or the Friday after that). Oh, that's good to know. I was expecting them to be closed on Monday, but not Friday. Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 22, 2011 Corsair Employees Share Posted December 22, 2011 Superfuzz First I apologize for the confusion that we have caused you. But please use the address I gave you and ignore any other emails to send somewhere else. Att RMA# 2489950 Corsair Memory Attn: Returns 2252 W Winton Ave. Hayward, CA 94545 Link to comment Share on other sites More sharing options...
Superfuzz Posted December 23, 2011 Author Share Posted December 23, 2011 Well the package is on its way, thank you all for your help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 26, 2011 Corsair Employees Share Posted December 26, 2011 NP Please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
Superfuzz Posted January 4, 2012 Author Share Posted January 4, 2012 So how long does it take for the RMA status page to update? I see that it correctly updated the "Defective Parts Received on: 12/27/2011" (which is the correct date according to the tracking info I was given from the USPS), but all the rest of the dates are still N/A and I have not received any information from Corsair. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 4, 2012 Corsair Employees Share Posted January 4, 2012 It will take a few days to process and please allow some extra time due to the New year Holiday and keep in mind we are only open Monday Through Friday Excluding Holidays. Link to comment Share on other sites More sharing options...
Superfuzz Posted January 20, 2012 Author Share Posted January 20, 2012 So I finally got my replacement drive today. Despite having told customer service on several occasions and even making them verify they had the correct address (which I entered correctly on the RMA form the first time mind you), my drive was sent from the Netherlands to France, after which UPS then corrected and send to me in the USA. Why is it that customer service despite being told that the address they have on file is wrong, and correcting it, still sent it to the wrong place? Oh well at least I now know why it took so long for the replacement to arrive (I still don't have a tracking number by the way). Anyway I post this just a closing remark and hopefully someone will be able to figure out what's going on with customer service. If the customer says the address you have on record is wrong, you should probably correct it! Link to comment Share on other sites More sharing options...
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