Cal75 Posted December 17, 2011 Share Posted December 17, 2011 Hi, first time poster here! Its not a major concern as time will tell anyway, i have a question regarding my RMA request. I am a little confused to what is happening and hoping for some help. I was having trouble with a set of TWIN2X4096-8500C5C, one module was faulty and RMA was approved. It is an older style of RAM and considered obsolete, i was offered TWIN2X4096-6400C5DHX G as the only replacement they could do but made it clear i wasn't to happy with. I then offered an alternative and i assumed this was ok as i was given a template response "Dear Customer, Thank you for your confirmation." so on a so forth. I then receive emails concerning the postage which then claims to be sending TWIN2X4096-8500C5C modules. My question being is this the case? I was under the impression that this couldn't not be done and the TWIN2X4096-6400C5DHX G modules were my only alternative. So what was posted back to me? Thanks in advance!! Callum Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 19, 2011 Corsair Employees Share Posted December 19, 2011 I am sorry but DDR2-8500 Memory is no longer in production, the only DDR2 still being produced would be the part they offered you. I would suggest calling our customer service by phone to discus other options, for example if you are building a new system soon you may be able to request DDR3 memory instead. Link to comment Share on other sites More sharing options...
Cal75 Posted December 20, 2011 Author Share Posted December 20, 2011 Thanks for the response!! I am aware that DDR2-8500 Memory is out of production and the replacement i offered was for DDR2-6400. I then got confirmation emails with shipping details but they list TWIN2X4096-8500C5C as the replacement. I was told this could not happen! I have no idea what has actually been sent to me. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 20, 2011 Corsair Employees Share Posted December 20, 2011 And again I am sorry but you will need to contact our customer service by phone they are not available on the forum. Link to comment Share on other sites More sharing options...
Cal75 Posted December 21, 2011 Author Share Posted December 21, 2011 No problem was just curious. Will find out when it gets here. Thanks away :) Link to comment Share on other sites More sharing options...
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